K KHAING ZAW
Singapore
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
29
29
years of professional experience
Work History
Sales Executives
Tanaka Kikinzoku (Singapore) Pte Ltd
04.2023 - 05.2025
- Taking care of sales enquiry from Singapore, Indonesia and Malaysia
- To submit Quotation for new item enquiry and new customers, Corporate Group and individual customers, mostly are semicon industry and bonder maker
- Submit sample for evaluation and engineering testing and follow up once evaluation done
- Conduct presentation to introduce of company’s product to potential customers
- Monitor CS for order status on time without any error
- To deal with Compliance PIC to make sure custom and insurance claim
- Attend Annual Audit for Quality issue with customers and factory team members
- Business trip to PIC customer such as Indo and Malaysia for stock check and business update meeting
- Check SMI stock checking to make sure not to overdue our stocks at customer place
- Apply credit limit application for customers to extend credit period
- Submit SRF to QA side for new resources and items registration
- Solve technical problems with QA side when Quality issue comes out from customers
- Dealing with Account for payment overdue and advance payment from PIC customers
- Submit Sales FC to factory and do weekly sales result to submit HQ and all Directors
- Prepare contract NDA , SMI contract to deal with HQ Legal department
- Support to Senior Managers if he needed
Operation and Project Manager
Triune Engineering Co., Ltd, Myanmar (Hybrid)
04.2019 - 01.2023
- Taking care of project enquiry and tender preparation works for projects
- Conduct presentation to introduce of company’s services to potential customers , especially government ministry
- Organize tender documents for submission to relevant Ministries and Departments
- Liaise with respective Government Department to keep operational documentations in good order
- Communicate with relevant stakeholders and Government Departments about any adjustment to technical and commercial matters based on actual on-ground operation
- Liaising with overseas suppliers such as Japan, Korea, Singapore & China for procurement materials and outsources for project needs
- Dealing with Account and HR for financial and manpower matters
- Monitoring of project progress and communication with respective customers and internal project team
- Make sure the project handover and documents are in good order as per customer requirement timeline
- Conduct other ad-hoc duties as required by Project Director
Sales Officer, Sales Section
Mitsumi Electronics Singapore Pte Ltd
07.2017 - 03.2019
- Taking care of sales enquiry and operation of assigned customer from Singapore, Malaysia, Penang, Indonesia and USA
- Conduct presentation to introduce new product development to the customers
- Conduct Sales Forecast for existing parts to prevent line stop and planning for sales Forecast
- Upload Environment Survey, web data, MP Quotation, Cost down quotation to customer webpage
- Solving the problem of technical issues, Quality Control for IC chip, coil, connector, switch, Wifi module and Adaptor
- Liaising with factories in Japan, Philippines & China for production and delivery schedule
- Dealing with Account side for CN / DN issues
- Travel overseas once or twice a month to assigned customer countries for cost down meeting, KPS meeting, Seihan meeting and follow up
- Ensuring PO, invoice, packing list, etc., are in good order and on time delivery as per customer request
- Liaise with freight forwarder to be sure to onboard of customer orders shipment and follow up BL and on time delivery
Assistant Leader, Sales Section
Luci Lighting Pte. Ltd.
04.2014 - 06.2015
- Developing customer in Overseas (mainly Europe, Middle East, India, Korea, Sri Lanka)
- Preparing the quotation, Invoice and PO for the projects in above area
- Taking care of other inbound sale operations and support to Japanese Leader
- Following up customer enquiries by email and telephone calls
- Updating of the latest customer's status into the company's database in Japan HQ
- Liaising with factories in Japan & China for production
- Liaising with Hong Kong logistic centre to meet delivery schedule
- Ensuring PO, invoice, packing list, etc., are in good order and on time delivery as per customer request
- Conducting of other ad-hoc duties as required by management
Sales Executive
Beng Hui Marine Electrical Pte Ltd, Singapore
03.2011 - 07.2013
- Took ownership on assigned customer enquiry/request for quotation
- Conducted processed and submission of quotations to customer
- Followed up with necessary update and purchase order
- Performed inter-department coordination for purchasing agent items
- Identified issues with the quotations and plans for improvement
- Took care of order processing: DO issuance to warehouse for delivery arrangement, Invoice follow up with Finance for cash term sales customer, etc…
- Acted as focal point for customer, Logistics and management
- Assisted on related payment term and invoicing as necessary
- Issued PO to vendor & suppliers if necessary
- Attended customer visit and enquiry at office
- Achieved individual and department's sales on monthly, quarterly and yearly targets
- Manage and Lead to junior sales assistant and sales coordinators
Sales Support Executive
KDDI Singapore Pte. Ltd.
08.2009 - 05.2010
- Took care of supporting and follow up duties to Sales Engineers and Managers
- Sent out acknowledgement to customer’s order confirmation
- Monitored and followed up Network installation appointments
- Liaised with ISP (Internet Service Providers, Singtel and Starhub ) for surveys and installations
- Prepared weekly sales meeting and reported to Sales Director
- Ensured hardware were delivered on time for installations
- Advised customer on technical requirements to be prepared at site
- Acted as focal point for customers, company and suppliers
- Assisted on related payment term and invoicing as necessary
- Prepared sales agreement contracts for customer
- Updated key in date entry to system and report to Japanese HQ
- Performed other ad-hoc duties as required by management
- Achieved Employee of the Month awards
Education Consultant and Tutor
Bright Future Academic Centre (Myanmar)
07.1996 - 04.2007
- Teach the Matriculation Student (Secondary )
- Recruit students to meet enrollment targets in every year
- Attended monthly meeting with their parents and explain of student progress
- Monitor student progress and report to respective parents for student progress
- Solved complaints from their parents to meet requirements
- Organize events for talk show for marketing
- Attend enquiries by mail or phone call
Education
Diploma - Supply Chain Management
Singapore Polytechnics
02-2023
Specialist Diploma - Infocom Technology
Nanyang Polytechnics, Singapore
06-2014
Diploma - Japanese
Yangon University of Foreign Languages
08-2006
Master of Engineering - Electronics & Communication
Yangon Technological University
06-2006
Bachelor of Engineering - Electronics & Communication
Yangon Technological University
04-2004
Diploma - Network Engineering
Ministry of Education (Myanmar)
02-2004
No Degree - Real Estate Sales
Ngee Ann Polytechnics
Skills
- Japanese Language Proficiency – N2, The Foundation and The Association of International Education, Japan
- Japanese Language Proficiency – Level 2, The Foundation and The Association of International Education, Japan
Other Skills
Languages speak Burmese, English, Japanese
Timeline
Sales Executives
Tanaka Kikinzoku (Singapore) Pte Ltd
04.2023 - 05.2025
Operation and Project Manager
Triune Engineering Co., Ltd, Myanmar (Hybrid)
04.2019 - 01.2023
Sales Officer, Sales Section
Mitsumi Electronics Singapore Pte Ltd
07.2017 - 03.2019
Assistant Leader, Sales Section
Luci Lighting Pte. Ltd.
04.2014 - 06.2015
Sales Executive
Beng Hui Marine Electrical Pte Ltd, Singapore
03.2011 - 07.2013
Sales Support Executive
KDDI Singapore Pte. Ltd.
08.2009 - 05.2010
Education Consultant and Tutor
Bright Future Academic Centre (Myanmar)
07.1996 - 04.2007
Specialist Diploma - Infocom Technology
Nanyang Polytechnics, Singapore
Diploma - Japanese
Yangon University of Foreign Languages
Master of Engineering - Electronics & Communication
Yangon Technological University
Bachelor of Engineering - Electronics & Communication
Yangon Technological University
Diploma - Network Engineering
Ministry of Education (Myanmar)
Diploma - Supply Chain Management
Singapore Polytechnics
No Degree - Real Estate Sales
Ngee Ann Polytechnics
Personal Particulars
- Date of Birth : 26 – Mar – 1979
- Marital Status : Married
- Nationality : Myanmar ,Singapore PR
- Expected salary : Negotiable