Kishore P T

Worked as SAP Test Manager for our client Indorama Ventures Limited.

• Enhanced team performance by implementing effective test management strategies and providing consistent guidance.
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
• Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
• Established robust reporting systems that provided accurate data for informed decision-making at all levels of management.
• Worked varied hours to meet seasonal and business needs.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Managed customer relations through communication and helpful interactions.
• Greeted customers and offered assistance for increased customer satisfaction.
• Handled around 14 plus offshore sites to assist on BIT and UAT on different time zone.
• Have traveled to offshore locations to complete the UAT process and delivered it on time.
• Took ownership on managing automation activities introduced by other vendor organizations.
• Managed both Automation and Manual testing activities performed by other vendor companies.
• Regular follow ups on Defects resolutions and defect management by creating Dashboard in JIRA and exhibited it to the client.
• Always maintained the exit criteria of 95% of all the deliveries in each releases.

• As a Quality Lead I am Handling a Team of 6 Members, and aligning with them on requirement analysis, Test case design and Final Review process.
• Worked on SAP CRM for Trade Promotion Management for client PepsiCo.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used coordination and planning skills to achieve results according to schedule.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Preparation of the test strategy.
• Prepared Test Plan Preparation and requirements streamlining in SAP GTP.
• Reporting work on ATC's and UpPorts activities.
• Closely monitoring the SAT's and FIT's and assisting them with their requirements.
• Prepared Test Procedures, Test Scenarios, Cases and Test Data.
• Worked on Quality reports and present it to the clients on timely basis.
• Worked on providing KT's to the team members at the program level.
• Performed consecutive follow ups with different team members and QM's to complete the work before the deadlines.

Client - Honeywell.

Domain – IT - AOP Subscription Management

Application: Zuora & SIOT

Role: Testing Engineering Sr Associate

March’20 – Till Date

Description: Zuora is an enterprise software company that creates and provides software for businesses to launch and manage their subscription-based services. Zuora's applications are designed to automate recurring billing, collections, quoting, revenue recognition, and subscription metrics.

Operating System – Windows (7/10)

Application: Zuora, SIOT, SAP BRV, SFDC Classic and Lightning.

Defect Tracking Tool: JIRA, HP ALM.

Automation Tool: Selenium.

Responsibilities:

• As a Quality Lead I am Handling a Team of 6 Members, and aligning with them on requirement analysis, Test case design and Final Review process.
• Preparation of the test strategy.
• Prepared Test Plan Preparation and requirements streamlining.
• Prepared Test Procedures, Test Scenarios, Cases and Test Data
• Performed the compatibility testing of the applications SFDC and Zuora for integration.
• Performed SDK Development and Testing on IOS, Android, Windows and Linux.
• Involved in automation Environment setup using Selenium.
• Understanding the requirements and functional specifications.
• Performed functional, compatibility and regression testing of SFDC, ZUORA and SAP.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used coordination and planning skills to achieve results according to schedule.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Preparation of the test strategy.
• Prepared Test Plan Preparation and requirements streamlining in SAP GTP.
• Closely monitoring the SAT's and FIT's and assisting them with their requirements.
• Prepared Test Procedures, Test Scenarios, Cases and Test Data.
• Worked on providing KT's to the team members at the program level.
• SFDC- Verify the customer accounts and tax part are loaded accordingly as per the integration process.
• Integrating with SFDC cloud and migrate all the customer accounts and invoices data through Informatica.
• Participated in identifying the Test scenarios and designing the Test cases.
• Prepared and Executed Test Cases as per System Requirements.
• Performed UI Testing.
• Performed Web API Testing.
• Performed Mobile UI and functionality testing both Android and IOS.
• Giving support for clients
• Preparing daily status report
• Unit Testing the applications and as per the test case prepared.
• Generating Test Scenarios, Test case documentation and test data collection.
• Performed as per Agile methodology by Estimating the features, user stories, requirements or backlog items successfully delivered in an iteration.
• Acted as a Liaison between client area and technical area by planning, conducting and directing the analysis of complex business strategies and enhancement to be solved with existing and new change request accepted by the business in Change Center Board.
• Participated in Scrum meetings.
• Participated in UAT testing along with the business.

Client- Honeywell.

Domain – IT- NPI Engineering

Application: Accolade

Role: Svc IT Dev Program Sr Assoc II

May’17 – March'20

Description: Accolade for PPM customers spend more time innovating and less time struggling with establishing consistent innovation and NPD processes. The standard, ready-made innovation process designs embedded in Accolade Express for PPM include strategies for collecting data, managing projects, cross-functional team collaboration and effective reporting.

Operating System – Windows (7/10)

Application: Accolade.

Defect Tracking Tool: JIRA, HP ALM.

Automation Tool: QTP

Responsibilities:

· Preparation of the test strategy.

· Prepared Test Plan Preparation and requirements streamlining.

· Prepared Test Procedures, Test Scenarios, Cases and Test Data

· Performed the compatibility testing.

· Involved in automation Environment setup using QTP

· Understanding the requirements and functional specifications.

· Performed functional, compatibility and regression testing.

· Participated in identifying the Test scenarios and designing the Test cases.

· Prepared and Executed Test Cases as per System Requirements.

· Performed UI Testing.

· Performed Web API Testing.

· Performed Mobile UI and functionality testing both Android and IOS.

· Giving support for clients

· Preparing daily status report

· Unit Testing the applications and as per the test case prepared.

· Generating Test Scenarios, Test case documentation and test data collection.

· Performed as per Agile methodology by Estimating the features, user stories, requirements or backlog items successfully delivered in an iteration.

· Acted as a Liaison between client area and technical area by planning, conducting and directing the analysis of complex business strategies and enhancement to be solved with existing and new change request accepted by the business in Change Center Board.

· Participated in Scrum meetings.

Client- Gentera.

Domain – Banking

Role: Svc IT Dev Program Sr Assoc II

Jan’16 – May’17

Description: A Banking system providing an absolute customer service and satisfaction with value added services, the bank provides loans, credit cards and insurance. The bank has designed its structure with valued applications like SAP- CRM and BW. The applications is designed in such a way that each customer can know detailed transaction details and the customers can also apply for the credit cards and they can also know whether they are eligible for the credit cards or not. The service also has benefits such account beneficiary programs, health insurance programs and so on.

Environment:

Operating System – Windows (7/10)

Application: SAP CRM

Automation Tool: QTP

Responsibilities:

· Preparation of the test strategy.

· Involvement in the system Test Plan Preparation and requirements streamlining.

· Involvement in preparation of the Test Procedures, Test Scenarios, Cases and Test Data

· Performed the compatibility testing.

· Understanding the requirements and functional specifications.

· Performed functional, compatibility and regression testing.

· Participated in identifying the Test scenarios and designing the Test cases.

· Prepared and Executed Test Cases as per System Requirements.

· Performed UI Testing.

· Giving support for clients

· Preparing daily status report

· Unit Testing the applications and as per the test case prepared.

· Generating Test Scenarios, Test case documentation and test data collection.

Client- NPower.

Domain – Utility

Role: Test Associate

July’14 – May’15

Description: NPower is a utility service provider in UK, The project mainly deals with Electricity and gas. There is an option for the users to verify their usages through online. Each user’s data base are very well protected in the data base.

The users have multiple option to pay their utility bills, and the bills are generated as per the date provided by the user and the users can also avail the bills online. NPower maintains the transaction record of a customer, to know the payment received is showing in the database. Quality check of the tool to make sure whether the tool is generating the bill for a customer in a timely manner.

Environment:

Operating System – Windows (XP/7)

Application: SAP CRM

Responsibilities:

· Worked on SAP CRM functional testing for the user’s account to make sure the bills are generating accordingly.

· Performed the compatibility testing.

· Understanding the requirements and functional specifications.

· Performed functional, compatibility and regression testing.

· Participated in identifying the Test scenarios and designing the Test cases.

· Prepared and Executed Test Cases as per System Requirements.

· Performed UI Testing.

· Giving support for clients

· Preparing daily status report

· Unit Testing the applications and as per the test case prepared.

· Used Quality Center to store and maintain the Test Repository.

· Interaction with development team for testing activities.

GREE and Supercell.

Domain – Gaming

Role: Test Associate

Sep’13 – July’14

Description: PowerTech is a gaming company and has projects like GREE and Supercell. The scope of these project is to provide the customers the gaming experience on both mobile and web.

Both of these projects GREE and Supercell develops number of gaming applications and release it online so that the games are available for the customer on web as well as in app store. The projects provides users with games working on different platform such as: Android, IOS and Windows.

The customers can create their own in app account to purchase in game items and also have the option to contact the developer’s team.

Environment:

Operating System – Windows 7, IOS and Android

Responsibilities:

• Test execution using QC.
• Unit testing done to identify the bugs and glitches, and report the log files to the developer team for the final fix.
• Writing Regression test cases.
• Peer review of test cases and test data.

· Performed the test types such as, function testing, GUI testing and system testing.

· Understanding the requirements and functional specifications.

· Performed functional, compatibility and regression testing.

· Participated in identifying the Test scenarios and designing the Test cases.

· Prepared and Executed Test Cases as per System Requirements.

· Performed Compatibility Testing.

· Performed UI Testing.

· Giving support for clients

· Preparing daily status report

· Unit Testing the applications and as per the test case prepared.

· Used Quality Center to store and maintain the Test Repository.

• Interaction with development team for testing activities

Web Based Conferencing Applications.

Domain – Telecom

Role: Test Associate

Jan‘10 – Sep’13

Description: The projects includes: Avaya spectel, Genesys, voyant, Opal and rain dance, these are web base conferencing applications.

The applications mentioned above provides a quality of conferencing service for the users. The users can indulge in a web conference anywhere around the globe.

The project handles clients around the world and have managed to serve the clients as per their requirements. The applications records the data and the users can then avail the recorded data to verify the conference usage.

Environment:

Operating System – Windows (XP/7)

Application: Tivoli FMS(Fraud Management System)

Responsibilities:

· Understanding the requirements and functional specifications.

· Performed functional, compatibility and regression testing.

· Participated in identifying the Test scenarios and designing the Test cases.

· Prepared and Executed Test Cases as per System Requirements.

· Invalid Usages Tracking and Reporting using FMS.

· Performed Compatibility Testing.

· Performed UI Testing.

· Giving support for clients

· Preparing daily status report

· Unit Testing the applications and as per the test case prepared.

· Used Quality Center to store and maintain the Test Repository.

· Interaction with development team for testing activities.

· Reporting the invalid usages cases in Salesforce for further verification.