Microsoft Office 365, 2019, 2016/ G Suite
Kishokumar Muniandy
Senior IT Specialist
Malaysia,Penang
Summary
Experienced Technical Support Engineer with over 7 years of experience in IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Determine to build a career with overwhelming corporate and exploring environment that would lead me to work in a looming environment where I can use my full potential and contribute to the passionate group members and to the working environment.
Overview
5
5
years of professional experience
Work History
L2 - IT Support Engineer
Randstad Technologies Pte Ltd (PCCW Solutions Pte Ltd)
Singapore, Singapore
12.2019 - Current
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Office 365 and eLitigation.
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
- Drafted and distributed training manuals for devices used by various employees.
- Performed tests of functionality, security and performance of different workstations and devices.
- Devised solutions to operations issues related to workstation and in-house application, working closely via phone, email, live chat and web teleconference.
It Field Engineer
Genesis Networks Pte Ltd
Singapore, Singapore
07.2018 - 11.2019
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
IT Infrastructure Engineer
CEVA Logistics Pte Ltd
Singapore, Singapore
07.2015 - 07.2018
- Worked with internal dept to accomplish technical aspects of projects.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Oversaw development and maintenance of organization computer systems and intranet.
Education
Bachelor of Science - Computing Studies
University Of Northumbria, UK
KDU University College, Penang, Malaysia Jan 2009 - Nov 2010
Skills
On-Site Technical Support
Software diagnosis
Technical issues analysis
Desktop support
Application support
Customer service expert
Microsoft Office Specialist (MOS) Expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Windows Edition 10/8/7, MacOS
Microsoft Server
Visual Basic
Python
Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
L2 - IT Support Engineer
Randstad Technologies Pte Ltd (PCCW Solutions Pte Ltd)
12.2019 - Current
It Field Engineer
Genesis Networks Pte Ltd
07.2018 - 11.2019
IT Infrastructure Engineer
CEVA Logistics Pte Ltd
07.2015 - 07.2018
Bachelor of Science - Computing Studies
University Of Northumbria, UK
Jan 2009 - Nov 2010