Microsoft Office 365, 2019, 2016/ G Suite
Kishokumar Muniandy
Senior IT Specialist
Malaysia,Penang
Summary
Experienced Technical Support Engineer with over 7 years of experience in IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Determine to build a career with overwhelming corporate and exploring environment that would lead me to work in a looming environment where I can use my full potential and contribute to the passionate group members and to the working environment.
Overview
5
5
years of professional experience
Work History
L2 - IT Support Engineer
Randstad Technologies Pte Ltd (PCCW Solutions Pte Ltd)
Singapore , Singapore
2019.12 - Current
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Office 365 and eLitigation.
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
- Drafted and distributed training manuals for devices used by various employees.
- Performed tests of functionality, security and performance of different workstations and devices.
- Devised solutions to operations issues related to workstation and in-house application, working closely via phone, email, live chat and web teleconference.
It Field Engineer
Genesis Networks Pte Ltd
Singapore , Singapore
2018.07 - 2019.11
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
IT Infrastructure Engineer
CEVA Logistics Pte Ltd
Singapore , Singapore
2015.07 - 2018.07
- Worked with internal dept to accomplish technical aspects of projects.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Oversaw development and maintenance of organization computer systems and intranet.
Education
Bachelor of Science - Computing Studies
University Of Northumbria, UK
KDU University College, Penang, Malaysia Jan 2009 - Nov 2010
Skills
On-Site Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Windows Edition 10/8/7, MacOS
Microsoft Server
Visual Basic
Python
Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
L2 - IT Support Engineer
Randstad Technologies Pte Ltd (PCCW Solutions Pte Ltd)
2019.12 - Current
It Field Engineer
Genesis Networks Pte Ltd
2018.07 - 2019.11
IT Infrastructure Engineer
CEVA Logistics Pte Ltd
2015.07 - 2018.07
Bachelor of Science - Computing Studies
University Of Northumbria, UK
Jan 2009 - Nov 2010
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