Kirtana GJ
Singapore
Summary
A dedicated human resource professional with 11+ years of experience in Employee Relations and HR Operations.
Overview
12
12
years of professional experience
Work History
PEOPLE & CULTURE OPERATIONS MANAGER
UMAMI Bioworks Pte Ltd
05.2024 - Current
- Designed and implemented hiring, onboarding, and training processes to support business growth.
- Created SOPs from scratch for hiring, onboarding, and people management.
- Led recruitment efforts, developed structured interview frameworks, and trained leadership on hiring best practices.
- Introduced a Learning Management System tailored to employee and organizational needs.
- Established and managed performance review cycles, identifying areas for improvement and action plans.
- Managed payroll vendor selection and employee benefits, including insurance and compensation plans.
- Handled voluntary and involuntary terminations, ensuring compliance and smooth transitions.
- Oversaw India entity setup, selecting accounting firms, insurance providers, and other HR vendors.
- Built strong vendor relationships and streamlined HR operations for efficiency.
PROJECT COORDINATOR
NHRDN SINGAPORE
10.2023 - 06.2024
- Reconcile chapter accounts
- Track membership details and renewals
- Run membership campaigns
- Manage in-person and virtual events, mentoring, and community outreach programs
- Handle social media accounts and channels
- Respond to member queries
- Manage communications around events, workshops
- Update website as needed
- Manage partnerships with educational institutes, vendors, knowledge partners, National body, other chapters
- Support regulatory filings and updates
- Manage newsletters and other publications
HR ASSOCIATE- TALENT TRANSITION
Goldman Sachs
05.2021 - 02.2023
- Global Separation Process
- Stake holder interaction across regions and streamlining the process
- Revisiting the departure packages with the ELG Group Lawyers
- Setting up vetting meetings with the manager, ELG Lawyer, ER Advisor and employee
- Creation of vetting documents across regions
- Managing Ad-hoc severance modelling requirements for APAC and India regions, reviewing the severance checks
- Maintenance of SOP hygiene checks on regular basis
- Played a key role in preparing service agreement across regions by coordinating with the ELG Lawyers for required approvals
- Processed voluntary and involuntary cases for APAC and India regions
- Part of Voluntary separation process training and executed transactions as per the requirements
- Part of BGV project across regions by coordinating with the vendors to retrieve employee data
SENIOR HR SUPPORT SPECIALIST - HR OPERATIONS AND GENERALIST
Microsoft Research Lab
09.2019 - 04.2021
- Managing the Employee life cycle for multiple Employee Categories
- Create requisition id and generate offer letter on iCIMS
- Handling pre- and post-onboarding activities using employee central as the platform
- Publish requirements and enhance visibility through Social Media sites, to attract the best talents
- Scheduling interviews and logistics coordination
- Initiating Background Verification for shortlisted candidates with FADV
- Pre-On boarding, Pre-Hire Verification, Managing Pending Hires and On boarding
- Coordinating with Santa Fe for pre- and post-visa processing and also coordinate with PAN and Bank vendor for expats
- Coordinate NEO Program and Host HR Induction
- Leave management and handling letter request
- Working with the technology team on creating an online leave management application
- Handling performance management and merit calculations and process through Payroll Team
- Creating SOPs for the existing process
- Prepare monthly reports including the other entities of Microsoft using insights Azure application
- POC for employee queries
- Coordinating with the legal team for Ad-hoc requests and approvals
- Coordinating with internal stakeholders like GTA, Payroll and AskHR
- Ensuring timely exits and on time FNF payouts
SENIOR HR SUPPORT SPECIALIST - HIRE TO RETIRE PROCESS
Visa Consolidated Support Services (India) Private Limited
04.2019 - 08.2019
- Employment Letter generation (Asia Pacific, CEMEA), Employee Nominations, Termination using Workday and Service Now as platform
- Third party verification for current and former Visa employees
- Creating SOPs for the existing process
- Workday Audit & Health Check, Special Economic Zone Cards
- HR Data Management which includes Cost Center Change Requests, Line Manager Change, Promotions
- Got trained on US Process with regards to Employee letter generation and Data Management
SENIOR HR ANALYST
Deloitte Support Services India
04.2014 - 09.2018
- Process Employee Transfers across all regions and functions in US using Salesforce as platform
- Issue necessary documents pertaining to transfers viz
- Memorandums and Agreements
- Processed close to 15000 Transfers with 100% quality on Workday
- Work with team members, employees and business to resolve any process related queries using Salesforce
- Maintain reports as per Leadership requirements viz
- Periodic Dashboard, SLA, Utilization with varied analysis relating to the process using Salesforce and SAP
- Worked closely with Business Advisors as Compensation Analyst for US Services Practice using ADP tool
- Set up the process for issuing letters for Professionals on Assignment with DGSL
- Working directly with Global Office to ensure that all the backlog letters are issued to Partners/ Principals
- Lead a team of 7 members and guiding them to resolve process related queries to ensure high quality client deliverables
- Worked closely with Business Leaders, Business Advisors and US Technology Team to streamline automate and optimize the process
- Supported Acquisition team with scheduling of interviews and Offer letters generation
- Coordinate with recruiters to ensure new employees receive local office orientation details
- Assign buddy and counselor details
- Got cross trained on various verticals - Talent Management, Exit Management
HR EXECUTIVE
HSBC
04.2013 - 11.2013
- Conduct Employee File Audit
- Report audit findings to the Management
- Single point of contact for three different sites at Hyderabad
- Liaised with employees, Talent acquisition team and the HR Team
- Follow up and ensure the file audit findings are closed
- Conduct Survey for well-being of women employees
Education
MBA Equivalent – PGDM -
SIVA SIVANI INSTITUTE OF MANAGEMENT
India03.2013
B.SC - LIFE SCIENCES
OSMANIA UNIVERSITY
India05.2011
Skills
- Ability to work in an environment where compliance with process and procedures is of priority
- Maintaining strong interpersonal relationship
- Ability to understand and implement qualitative aspects of work
- Operations management
- Customer service
- Problem-solving
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Process improvement
Residential Status
Singapore Permanent Resident
Languages
English
Tamil
Hindi
Telugu
Awards
- Awarded as the Star Performer for outstanding value to the clients
- Received Spot Award for maintaining 100% SLA
- Received Spot Award for providing Outstanding Client Services
- Achieved 100% quality for five quarters in Transfers process
- Received accolades from US clients and Leadership for my exceptional commitment
- Processed 10,000+ employees' compensation details in the tool for FY14 and FY15
- Received 'Go Beyond Award' for maintaining 100% CSAT
Timeline
PEOPLE & CULTURE OPERATIONS MANAGER
UMAMI Bioworks Pte Ltd
05.2024 - Current
PROJECT COORDINATOR
NHRDN SINGAPORE
10.2023 - 06.2024
HR ASSOCIATE- TALENT TRANSITION
Goldman Sachs
05.2021 - 02.2023
SENIOR HR SUPPORT SPECIALIST - HR OPERATIONS AND GENERALIST
Microsoft Research Lab
09.2019 - 04.2021
SENIOR HR SUPPORT SPECIALIST - HIRE TO RETIRE PROCESS
Visa Consolidated Support Services (India) Private Limited
04.2019 - 08.2019
SENIOR HR ANALYST
Deloitte Support Services India
04.2014 - 09.2018
HR EXECUTIVE
HSBC
04.2013 - 11.2013
MBA Equivalent – PGDM -
SIVA SIVANI INSTITUTE OF MANAGEMENT
B.SC - LIFE SCIENCES
OSMANIA UNIVERSITY
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