KIRRTANA KUMARAN

Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
Accomplishes staff job results by coaching, counseling, and disciplining employees.
Conducts training.
Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
Provides quality service by enforcing quality and customer service standards.
Contributes to team effort by accomplishing related results as needed.

Skills
- Handling/covering multiple branches
- Team management
- Training & development
- Quality improvement
- Patient care coordination

Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logistical procedures.

Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and automated databases.

Arranges for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures; orders, and may transport, drugs and/or other prescribed patient care aids as directed; performs or assists in the performance of basic clinical and/or laboratory procedures, as appropriate to the activities of the unit.

Collects, verifies, records, and maintains data on clinical activity and/or research; prepares associated reports as required.

Orders and maintains inventories of supplies, as required to support day-to-day unit clinical and administrative operations.

Provides day-to-day staff support for the unit, to include preparing documents and reports, providing office services, scheduling and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.

Obtains and verifies patient billing information, as appropriate to the activities of the unit; processes patient accounts, and maintains records.

Assists in maintaining the cleanliness and serviceability of unit facilities and equipment; arranges for maintenance and repair as needed.
May supervise student employees, volunteers and/or interns; may lead lower-graded staff.
Performs miscellaneous job-related duties as assigned.

Receives, screens, interviews, and registers patients or clinical
research subjects; takes and records vital signs, as appropriate
to clinic operations; may assist with routine medical procedures, as appropriate to training and/or certification.

Answers telephone inquiries from patients and others; screens
call to determine nature and urgency of inquiry, refers calls as
appropriate, and/or schedules appointments with practitioners;
instructs patients as needed regarding administrative and/or
logistical procedures.

Obtains patient histories, and insurance approvals (AIA, AVIVA,
MHC, IHP, HEALTH METRICS, MEDILINK GLOBAL, PEKA B40 & HONG LEONG) as appropriate; prepares and updates medical
charts and associated records and enters patient data into files and automated databases.

Arranges for prescribed laboratory tests, specialist referrals,
and/or diagnostic procedures; orders, and may transport, drugs
and/or other prescribed patient care aids as directed; performs or assists in the performance of basic clinical and/or laboratory
procedures such as do swab test (PCR, RTK, Influenza test),
simple dressing, do ECG, Nebulizer, UFEME, Vision test, Dengue
test.

Collects, verifies, records, and maintains data on clinical activity
and/or research; prepares associated reports as required.

Orders and maintains inventories of supplies, as required to support day-to-day unit clinical and administrative operations.

Provides day-to-day staff support for the unit, to include
preparing documents and reports, providing office services,
scheduling, and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.

Liaise with managers to determine training needs and schedule training sessions
Design effective training programs
Conduct seminars, workshops, individual training sessions etc.
Prepare educational material such as module summaries, videos etc.
Support and mentor new employees
Keep attendance and other records
Manage training budgets
Conduct evaluations to identify areas of improvement
Monitor employee performance and response to training

Besides, I believe that I have the below qualifications to be a trainer :
Technology Skills.
Strong Communication Skills.
Organizational Skills.
Adaptability.
Ability to Assess Employees.
Advanced Research Skills.
Enthusiasm for Learning.

Resolve customer complaints via phone or email.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Place or cancel orders.
Attempt to persuade customer to reconsider cancellation.
Utilize computer technology to handle high call volumes.
Close out or open call records.
Read from scripts.

I was assigned as a customer service executive. My job scope is resolve customer complaints via phone, email, mail, or social media. Use telephones and emails to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Place or cancel orders. Answer questions about warranties or terms of sale. Inform customer of deals and promotions. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

I joined as a warehouse assistant. My job scope here was receiving, moving, checking and storing incoming goods. Checking and inspecting goods received and ensuring they are of accurate quantity, type and also acceptable quality. Packing and labeling products before they are dispatched. Printing label barcodes. Filing the barcode details in computer.

Started my job as an assembler. I assist with manufacturing and other step along a production line. I was responsible for performing various tasks to set up, operate and monitor on assigned machines. Set up and operates a production machine in accordance with established procedures and guidelines. The company produce LIFE SCIENCE (DNA Products). I handle with raw material slide in various processes.

I was assigned as a sales assistant. My job scope was greeting customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Routinely answered customers questions regarding rising and merchandise.