Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Kirbakaran Pushparaja

Kirbakaran Pushparaja

Finance

Summary

A results-oriented professional with over 15 years of management experience in banking and wealth management operations . Passionate about driving operational excellence, fostering client satisfaction, and building innovative solutions to support organizational goals. Seeking a leadership role where my expertise can contribute to strategic growth and exceptional service delivery.

Seasoned banking operations leader with extensive expertise in wealth management, data management, client Onboarding and corporate actions. Adept at optimizing operational efficiency, ensuring compliance with regulatory standards, and fostering a culture of service excellence. Proven ability to manage cross-functional teams, implement strategic initiatives, and enhance organizational performance through innovative solutions. Committed to driving success in dynamic, fast-paced environments.

Overview

21
21
years of professional experience
2000
2000
years of post-secondary education
3
3
Languages

Work History

General Manager

Giggles and Gossips Café
07.2023 - Current
  • Operational Management: Oversee day-to-day operations, ensuring smooth workflow and adherence to company policies and standards
  • Monitor service quality and customer satisfaction, implementing changes where necessary to maintain excellence
  • Manage inventory, procurement, and vendor relationships to ensure consistent supply of high-quality products
  • Financial Oversight: Develop and manage budgets, including revenue forecasting, cost control, and profit analysis
  • Track financial performance, including sales, expenses, and profitability metrics, providing regular reports to stakeholders
  • Identify areas for cost optimization without compromising quality or service
  • Staff Leadership: Recruit, hire, and train employees, ensuring a high-performing and motivated team
  • Schedule, delegate tasks, and provide ongoing coaching and performance evaluations for team members
  • Foster a positive work environment and uphold company culture, ensuring employee engagement and retention
  • Customer Engagement: Ensure exceptional customer experiences by maintaining high service standards
  • Address customer feedback, complaints, and inquiries in a professional and timely manner
  • Develop strategies to enhance customer loyalty and increase repeat business
  • Marketing and Business Development: Collaborate with marketing teams to design and implement promotional campaigns and events
  • Analyze market trends and customer preferences to identify growth opportunities
  • Build relationships with local communities and businesses to promote the establishment
  • Compliance and Safety: Ensure compliance with all health, safety, and food regulations, including licensing requirements
  • Conduct regular inspections to maintain cleanliness and operational standards
  • Lead safety training and initiatives to promote a secure environment for staff and customers

Head of Operation – Wealth Management Asia

RBC Wealth Management Malaysia
01.2019 - 06.2023
  • Successfully managed and led the team in processing Wealth Management International Settlement, Corporate Action, and Data Management functions for a diverse range of asset types
  • Provided effective oversight for Retail International Payments, general Banking transactional processing, and Cash Reconciliations & Investigations, ensuring accuracy and adherence to SLA cut-off times
  • Led the team in maintenance functions covering trade capture, trade settlement, internal and external transfers, corporate action publishing and processing, securities data set up, maintenance, and pricing
  • Ensured timely, accurate, and complete processing of transactions by the team, while strictly adhering to relevant procedures and controls
  • Maintained a high standard of client service, serving as the point of escalation for all team issues
  • Actively participated in related projects, including User Acceptance Testing (UAT), collaborating with British Isles (BI) UAT & Oversight teams and WM Asia teams as needed
  • Conducted regular reviews of internal processes, initiating changes to enhance efficiency and controls by engaging with BI Subject Matter Experts (SMEs)
  • Worked closely with WMI and WM Asia teams to implement new processes and technology successfully
  • Managed relationships with senior stakeholders across WMI, fostering consensus on the delivery of initiatives, anticipating obstacles, and deploying prudent contingencies
  • Reviewed processes and controls with the relevant ops risk group, ensuring strict adherence by the team
  • Ensured prompt investigation of un-reconciled items/errors made by the team
  • Timely and accurate reporting of Management Information related to the function, maintaining KRI/KPI standards

Head of Department – Data Service Delivery

RBC Investor and Treasury Services
10.2008 - 12.2018
  • Spearheaded the strategic direction and execution of data management systems, involving the design and implementation of robust solutions for data storage, retrieval, and analysis
  • Led the development of pricing strategies and ensured the accuracy of pricing data across systems, contributing to effective and competitive pricing models
  • Collaborated with cross-functional teams, successfully managing a team of professionals to achieve common objectives, while staying informed and aligned with industry trends
  • Maintained high data quality standards, executed pricing strategies effectively, and ensured accurate data processing, contributing to the overall efficiency and success of the organization

Manager

HSBC Core Banking Process
01.2004 - 12.2008
  • Implemented effective customer feedback mechanisms, enhancing the section's focus on being customer-driven and ensuring high service standards
  • Drove rigorous Quality Campaigns, fostering a customer-centric approach and increasing Quality awareness within the team
  • Recognized and rewarded high internal service excellence benchmarks, contributing to elevated customer satisfaction levels
  • Proactively identified and resolved problem situations, ensuring maximum customer satisfaction and taking preventive measures for quality improvement
  • Established and maintained effective relationships with customer business areas, identifying and implementing areas for service improvements
  • Ensured proper handling of customer-related data in accordance with Data Protection Act (DPA) and Group Risk and Compliance standards
  • Developed a broad understanding of corporate action processes and stayed updated on market rules and regulations, ensuring compliance and efficiency
  • Planned resource allocation and process prioritization, implementing cross-training plans to manage erratic workflows and leave management effectively
  • Standardized corporate action processes across markets, sharing best practices for enhanced cost-effectiveness and efficiency
  • Established control measures to scrutinize exceptions/errors, preventing operational losses, and facilitated ongoing internal audit and staff feedback mechanisms
  • Implemented effective cross-training, addressing attrition effects, and maintained knowledge retention through continuous staff training
  • Monitored workflow and priorities, meeting procedures, productivity, and quality targets for optimum resource utilization and achievement of business objectives
  • Periodically reviewed and invoked contingency requirements, ensuring effective operational risk assessment and risk mitigating plans
  • Led procedural changes and initiatives, supporting Business Continuity Plan (BCP), and drove and managed change for business goals and process improvements
  • Led by example through service excellence, driving quality initiatives for improved Customer Satisfaction
  • Motivated and developed team members, balancing task, team, and individual goals, inspiring staff to bring out their best
  • Ensured effective performance management and consistently implemented the performance management scheme across sections
  • Supported process improvements, regularly reviewing processes to identify enhancements for operational and financial effectiveness
  • Devised and analyzed MI requirements/processes, ensuring accurate tracking mechanisms reflective of current business activities
  • Ensured accurate completion of business data requirements and timely presentation of supporting statistics/reports/returns to business/management
  • Maintained equipment, systems, and the work environment in good condition, promptly investigating and resolving issues or escalating them to the Line Manager when necessary

Education

Diploma - Civil Engineering

Tafe College

Skills

  • Corporate Action Processes

  • Data Management

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Awards

  • Received 'Excellence in Service Delivery' Award (2015).
  • Recognized for spearheading a successful migration project within budget and timelines (2019).

Timeline

General Manager

Giggles and Gossips Café
07.2023 - Current

Head of Operation – Wealth Management Asia

RBC Wealth Management Malaysia
01.2019 - 06.2023

Head of Department – Data Service Delivery

RBC Investor and Treasury Services
10.2008 - 12.2018

Manager

HSBC Core Banking Process
01.2004 - 12.2008

Diploma - Civil Engineering

Tafe College

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