Kiranjit Kaur
Singapore
Summary
Experienced with strong analytical, detail-oriented, Problem solving and interpersonal skills. Proven ability to improve services and products, reduce costs, and lead teams. Exceptional common sense enables me to delight customers and provide guidance and mentorship. Thrives on engaging new challenges and learning experiences. Possesses strong written and verbal communication skills, effectively communicating with stakeholders. Demonstrated quantitative and analytical skills with keen attention to detail. Ability to handle multiple tasks and meet deadlines ensures efficient workflow. Proficient in Microsoft Word, Excel, and internet usage, adept at utilizing technology to enhance productivity. Proactive and capable of working under minimal supervision. Proven track record of supervising and monitoring materials showcases effective operations oversight.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dynamic individual with hands-on experience in Order Processing,Customer service,Business Processes and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Business Processes Manager
Quix Pte Ltd
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Order Processing Assistant Manager
Quix Pte Ltd
01.2022 - Current
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
- Managed large volumes of incoming information, accurately categorizing and routing documents for further action within specified timeframes.
- Assisted team members in meeting deadlines, ensuring timely completion of all projects.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in processing tasks.
- Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
- Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
- Reduced errors in document processing with thorough quality checks and attention to detail.
- Streamlined data entry tasks for faster turnaround times and increased productivity.
- Implemented process improvements that led to increased accuracy rates in data entry tasks.
- Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
- Optimized document review processes, enabling faster approvals while maintaining high-quality standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Service Excecutive
Quix Pte Ltd
01.2018 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, or email
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to the supervisor to avoid lost revenue and cancelled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Assistant
Quix Pte Ltd
07.2012 - Current
- Collate purchase orders and purchase requisitions goods and supplies
- Process the sales orders and arrange for deliveries
- Review inventories and order as required
- Review of deliveries against the orders
- Track status of Invoices
- Deal with non-supplied, under orders, over orders and damaged goods
- Manage any procurement activities including requests for proposals
- Undertake all filing as required
- Arrange and attend meetings, taking minutes if necessary
- Check for ageing stocks in the warehouse.(Assist Logistics)
- The reason I want to leave this job is that I’m looking for a better opportunity with a better salary and a better position
- Answered customer questions about product availability and shipment times.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized problem-solving skills to address customer queries and complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
Air Export Customer Service
Kintetsu World Express (S) Pte Ltd
12.2010 - 06.2012
- Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
- Advanced language skills enabled stronger communication with international clients and facilitated the expansion of export markets.
- Analyzed market trends regularly to identify potential challenges or growth opportunities in targeted regions.
- Developed comprehensive knowledge of trade regulations, tariffs, and customs requirements for various countries, ensuring smooth transactions across borders.
- Fostered strong relationships with international customers, leading to repeat business and increased revenue.
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
Education
Double degree - Marketing, Management
Murdoch University
04-2025
Advance Diploma - Management
Kaplan Singapore
01.2020
Skills
- Service Excellence
- Team Management
- Prioritization and Time Management
- Strategic Analytical Thinking
- Strong Written Communication
- Innovative Solution Development
- Team Development
- Team Leadership
- Strategic Task Assignment
- Effective Objective Setting
- Reporting Proficiency
- Organizational Strategy
- Process Optimization Leadership
Educationalsummaryandcertificates
- Advanced Diploma in Management, with Kaplan Singapore (2020)
- Murdoch University, Double degree in Marketing and Management, 01/2021 - 03/2024
Personal Information
- Expected Salary: SGD 5.5K (NEGO)
- Citizenship: Singaporean
- Date of Birth: 07/12/86
- Gender: Female
- Marital Status: Married
Languages
English
Advanced (C1)
Timeline
Business Processes Manager
Quix Pte Ltd
01.2023 - Current
Order Processing Assistant Manager
Quix Pte Ltd
01.2022 - Current
Customer Service Excecutive
Quix Pte Ltd
01.2018 - Current
Customer Service Assistant
Quix Pte Ltd
07.2012 - Current
Air Export Customer Service
Kintetsu World Express (S) Pte Ltd
12.2010 - 06.2012
Double degree - Marketing, Management
Murdoch University
Advance Diploma - Management
Kaplan Singapore
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