Kin Hock Pey
Senior Manager, Global Technical Support Engineering
Summary
Adept at strategic planning and talent development to led Applied Materials' technical support engineering to meet world class performance, enhancing team productivity and customer satisfaction. The expertise of mine include operations management and resource allocation which resulted in significant efficiency improvements and cost reductions. The role able to foster professional growth and leveraging data-driven insights for impactful decisions.
Overview
28
28
years of professional experience
Work History
Senior Manager, Technical Support Engineering
Applied Materials
06.2017 - Current
- Led a global team with 25 members across the globe to support the global install base to meet world-class performance.
- Established strong relationships with multiple local account teams/sites and stakeholders, ensuring tool performance and repeat business.
- Implemented and developed operational standards, policies, and procedures.
- Held bi-weekly meetings with the global team to create work plans and workshops to drive tool performance.
- Provided strong leadership to enhance team to meet 20% productivity target and boost morale with
- Collaborated closely with peers from other product teams to drive organizational success jointly, as one cohesive unit.
- Reduced costs, optimized resource allocation, traveling, and improved efficiency in troubleshooting technical issues.
- Improved team performance by providing comprehensive product training, on-the-job training, and fostering a collaborative work environment.
- Mentored junior staff members for technical and soft skill development, as well as career progression within the organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Implemented innovative solutions (example of AI) to overcome challenges, leading to enhanced productivity levels.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
Site Manager
Applied Materials
06.2003 - 05.2017
- Led a team of engineers to maintain tool performance for all products to achieve world-class performance.
- Developed safety protocols to ensure a secure working environment, resulting in reduced accidents onsite.
- Increased employee engagement by implementing training programs and promoting open communication.
- Optimized inventory management systems for efficient material tracking and usage control.
- Standardized documentation procedures across all projects, minimizing errors while streamlining information flow within the organization.
- Conducted regular audits of operational procedures, ensuring compliance with industry standards and regulations.
- Mentored junior team members, fostering professional development and career advancement opportunities within the company.
- Interacted well with customers to build connections and nurture relationships.
Lead Engineer
Applied Materials
01.2001 - 06.2003
- Led a team of Customer Engineers to deliver and maintain tool performance within budget constraints.
- Enhanced customer satisfaction by addressing and resolving complex technical issues promptly and efficiently on a fleet of tools.
- Streamlined troubleshooting processes for improved resolution times and increased customer satisfaction.
- Identified opportunities for tool improvements, leading to enhanced performance and reduced downtime for customers.
- Improved team productivity by providing expert guidance and mentoring junior engineers on best practices.
- Established strong relationships with customers, ensuring their trust and loyalty to the company's products and services.
Engineer
Applied Materials
07.1999 - 01.2001
- Resolved system malfunctions with thorough troubleshooting, ensuring optimal system performance.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Service Engineer
Steag AST
09.1996 - 07.1999
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Education
Master of Science - Microelectronic
National University of Singapore
Singapore 04.2001 -
Bachelor of Science - Electrical Engineering
University of Glasgow
Glasgow 04.2001 -
No Degree - Diploma in Electronics Engineering
Singapore Ploytechnic
Sinagpore 04.2001 -
Skills
Strategic Planning
Talent Development
Operations Management
Resource Allocation
Troubleshooting and problem resolution
Self Motivation
Team Collaboration
Data Analytics
Documentation And Reporting
Logistics operations management
Timeline
Senior Manager, Technical Support Engineering
Applied Materials
06.2017 - Current
Site Manager
Applied Materials
06.2003 - 05.2017
Master of Science - Microelectronic
National University of Singapore
04.2001 -
Bachelor of Science - Electrical Engineering
University of Glasgow
04.2001 -
No Degree - Diploma in Electronics Engineering
Singapore Ploytechnic
04.2001 -
Lead Engineer
Applied Materials
01.2001 - 06.2003
Engineer
Applied Materials
07.1999 - 01.2001
Service Engineer
Steag AST
09.1996 - 07.1999
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