KINGKIAN CHEONG
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ZARA
07.2016 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Infant and Toddler Teacher
CHERIE HEARTS SCHOOL
03.2013 - 06.2013
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Implemented curriculum to enhance classes with learning-focused activities.
- Monitored classroom to verify safe and secure environment.
- Helped new preschool children get used to classes by giving one-on-one support.
Education
BACHELOR OF ELEMENTARY EDUCATION - Elementary School Teaching
UNIVERSITY OF VISAYAS CEBU CITY
CEBU CITY PHILIPPINES10.2013
Skills
- Prioritization
- Customer Service
- Order Processing
- Sales and Upselling
- Computer Proficiency
- Sales Expertise
- Speaking
- Documentation
Timeline
Customer Service Representative
ZARA
07.2016 - 06.2019
Infant and Toddler Teacher
CHERIE HEARTS SCHOOL
03.2013 - 06.2013
BACHELOR OF ELEMENTARY EDUCATION - Elementary School Teaching
UNIVERSITY OF VISAYAS CEBU CITY
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