KIM YERANG (ELENA)

-HOSTESS OPERATIONS & RESERVATION MANAGEMENT

Managed reservations and seating arrangement using SevenRooms, ensuring smooth breakfast operations for up to 300 guests while supporting lunch and dinner services.

-GUEST COMMUNICATION & PERONALIZED SERVICE

Handled guest enquiries, reservation amendments, and dining requests via email, telephone, and face-to-face interactions.

-CASHIERING & PAYMENT OPERATIONS

Processed guest payments and room charge postings accurately during high-volume service periods.

-CROSS-DEPARTMENT COORDINATION & SERVICE RECOVERY

Collaborated with multiple hotel departments to resolve guest requests and deliver seamless guest experiences.

-Prepared high-quality coffee and handcrafted beverages while ensuring consistency and presentation standards.

-Processed customer orders and POS transactions accurately.

-Maintained café cleanliness, food safety, and operational standards throughout service.

-Assisted with stock replenishment and opening/closing duties.

-Supported restaurant operations within a luxury five-star hotel, delivering attentive and professional guest service.

-Welcomed and escorted guests while ensuring a seamless dining experience.

-Performed tray and silver service in accordance with luxury hospitality standards. Prepared dining areas through mise en place, table setting, and service station organization.

-Assisted the service team during high-volume operations and ensured dining areas consistently met luxury hospitality presentation standards.

-Delivered attentive and efficient table service in a fast-paced, high-volume restaurant.

-Managed cashiering responsibilities and processed guest payments

-Assisted with inventory control, stock replenishment, and daily operational preparation.

-Delivered prompt and friendly customer service while maintaining company service standards.

-Maintained cleanliness and organization of dining and service areas.

-Replenished inventory and service supplies to support daily restaurant operations.