Kim Maristel Layson

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
• Displayed enthusiasm and promoted ex service to customers, successfully increasing referrals and walk-in business.
• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.

• Prepare mise-en-place as per work station assigned prior to start of each meal period
• Assist Food and Beverage Management with achieving financial targets, training development of team members in compliance with company policies.
• Prepare welcome amenities in accordance with departmental standards
• Perform all the service sequence and tasks according to guest’s needs and comply with departmental standards & LQA
• Offer beverage pouring, chair and meal setup for guest
• Look for ways to upsell and add value
• Handle the ordering, collection and disposal of all related food and beverage items
• Monitor cashiers and be able to perform cashiers function when required, including managing cash flows and submission of required financial reports.
• Manage online ordering and queries in a timely and efficient manner
• Coordinate with various departments and ensure staff setup and supply remains according to departmental standards.

• Improved customer satisfaction by ensuring consistent quality of food and service.
• Streamlined operations for increased efficiency by implementing staff training programs.
• Enhanced team performance with regular evaluations and constructive feedback.
• Managed inventory control, reducing waste and optimizing resources allocation.
• Highly skilled in delivering outstanding service to guest by greeting and serving them
• Knowledgeable about the Restaurants’ menus food and Beverage items and other products
• Well-versed in suggesting additional items to guests
• Conducted final check of food items prior to serving customer to ensure quality maintenance
• Ensured the cleanliness of dining area and food items before serving
• Worked in coordination with other departments to ensure that customers get quality service and satisfaction
• Maintained serving standards and followed all regulations while performing duties.
• Inspect storage areas for organization, use of FIFO and cleanliness

● Conducts on the job orientation of new employees in the store and trains store personnel on customer service.

Supervises the receipts, storage issue and release of products, supplies, raw and packaging material and other store operations requirements.

● Acknowledges the presence of customers listens and pays attention to their needs and requests.

● Maintain the highest standards at all times.

● Coordinate the flow of works between workstations and between individual employees and with line operation.

● Maintains adequate records and prepares and submits regular operational or performance reports.

● Sees the efficient operation of company facilities and equipment.

● Performs administrative duties and accomplishes required reports accurately and on time.

• Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
• Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.