Kim Loan LE
Chief Operating Officer
Singapore
Summary
Enthusiastic Specialist in Shipboard Operations to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in Ritz-Carlton Yacht Collection, for the next milestone of the professional career journey.
Overview
23
23
years of professional experience
Work History
Chief Operating Officer
Aqua Expeditions
Singapore
10.2016 - 11.2022
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Launched 3 vessels (1 river vessel in Peru and 2 Yachts in Indonesia and Galapagos). Managing a fleet of 5 vessels.
- Established Corporate policies structure and procedures for 4 different countries operational sites (South America, South East Asia).
- Developed business plans to evaluate annual cost projections.
- Directed system improvements, reducing waste and business bottlenecks.
- Collaborated with Owner, Country Managers and Consultant to develop and implement recommendations for service improvement.
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing during pandemic.
Country Manager Cambodia and Vietnam
Aqua Expeditions
03.2014 - 09.2016
- Set up operational sites in Cambodia and Vietnam and launch Aqua Mekong, river vessel with20 cabins - 40 crew - 20 staff onshore.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity in new working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Resolved problems, improved operations, and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
General Manager
Groupe Besse Signature - Hotel Edouard 7 - 5 star - Paris
02.2011 - 12.2012
- Managed budget implementations, 35 employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Executive Assistant Manager
Groupe Besse Signature - Hotel de Sers - 5 stars - Paris
09.2008 - 01.2011
- 52 rooms Boutique Hotel in golden triangle of Paris.
- Managing day-to-day operational activities (Rooms, Front of the House, F&B) with 40 staff. 70% guest retention.
Various Positions in Sales and Operations
Hyatt Hotels in Paris (Hyatt Regency and Park Hyatt)
06.1992 - 12.2002
- Amazing experience with Hyatt International who gave supportive training to grow and promote personal development in each job and great performance and achievement: Sales Assistant (40 calls per day), Sales Manager, PR & Communication Manager, Director of Sales, VIP Guest Relations Manager (100% guest satisfaction).
Education
MBA - Business Administration And Management
Universite Paris-Sorbonne-Assas
France07.1991
Skills
- Annual Planning
- Employee Motivation and Performance
- Integrity and Transparency
- Operational Analysis
- Leadership and People Development
- Management Team Leadership
- Operations Administration
- Executive Leadership
- Stakeholder Relations
- Developing Operational Improvements
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Chief Operating Officer
Aqua Expeditions
10.2016 - 11.2022
Country Manager Cambodia and Vietnam
Aqua Expeditions
03.2014 - 09.2016
General Manager
Groupe Besse Signature - Hotel Edouard 7 - 5 star - Paris
02.2011 - 12.2012
Executive Assistant Manager
Groupe Besse Signature - Hotel de Sers - 5 stars - Paris
09.2008 - 01.2011
Various Positions in Sales and Operations
Hyatt Hotels in Paris (Hyatt Regency and Park Hyatt)
06.1992 - 12.2002
MBA - Business Administration And Management
Universite Paris-Sorbonne-Assas
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