Kim Chye Teo
Customer Service
Singapore
Summary
I am 53 years old, married with two kids. Working in the service industry for 15 years. Motivated manager with demonstrated knowledge of customer service best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 15 years of experience in the field and am ready to take on a challenging, growth-oriented role with a good organization.
Overview
31
31
years of professional experience
Work History
MANAGER
AUSTRALIA TECHNOLOGIES PTE LTD
04.2016 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed over 50 customer calls per day.
Sales Executive
City Design Pte Ltd
04.1998 - 12.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
Investigation Officer
Singapore Police Force
06.1988 - 04.1995
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Gave official testimony in grand jury, administrative and open court hearings.
- Determined case direction based on reviews of wide-ranging information.
- Acquired background information from authorities and prepared subpoenas in conjunction with legal division.
- Attend to complainant
Education
Some College (No Degree) - Accounting And Business Management
Dunearn Secondary Technical School.
SingaporeI love to swim
I swim everyday to keep fit
Timeline
MANAGER
AUSTRALIA TECHNOLOGIES PTE LTD
04.2016 - 06.2022
Sales Executive
City Design Pte Ltd
04.1998 - 12.2015
Investigation Officer
Singapore Police Force
06.1988 - 04.1995
Some College (No Degree) - Accounting And Business Management
Dunearn Secondary Technical School.
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