KIMBERLY ROSE SICAT- SHIA
Singapore
Summary
To contribute in the growth and development of the company connected with by maximizing employment of skills and abilities for exemplary performance of assigned tasks, through diligent discharge of duties and effective execution of responsibilities while upholding high standard of oral and personal bearing.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Little Farms Pte. Ltd
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
Customer Service Manager/ Duty Manager
Little Farms Pte. Ltd
10.2017 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Reduced customer complaints by proactively identifying and addressing common issues.
Product Specialist
Little Farms Pte. Ltd
11.2016 - 10.2017
- Assisted with demonstrations for product or service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Continually expanded knowledge of [Product or Service] product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Trained and provided coaching to junior team members.
Assistant Manager
Alternative Selection Pte.Ltd
10.2015 - 11.2016
- Greeting and serving customers
- Displaying skills in leadership
- Being the liaison between staff and management
- Handling staff concerns
- Opening and closing of the store
- Receiving inventory from suppliers
- Having a keen awareness of product knowledge
- Restocking merchandise
Customer Service Manager
Great Eastern Hotel
02.2013 - 05.2015
- Company Overview: Quezon City, Philippines
- Receive reservations for accommodation from clients, either in person, online or by telephone, fax and email
- Take guests details and allocate their rooms
- Inform guests of the hotel services and facilities, policies and procedures
- Perform cashier duties and exchange foreign currency
- Follow in-house procedures to help ensure the security guests and employees
- Quezon City, Philippines
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
Application For Working Drawings
Advance Autocad 2015
Microcadd Institute Inc.08-2015
AutoCAD 2015 With Color Rendering
Microcadd Institute Inc.06-2015
Bachelor of Science - Tourism
Lyceum of the Philippines University
Manila01.2012
A Day in Life of A Travel Agent (AeL)
09-2009
Secondary -
Mary Immaculate Academy of Quezon City
Quezon City01.2008
Elementary -
La Immaculada Concepcion School
Pasig City01.2004
Skills
- Customer service
- Team leadership
- Time management
- Problem-solving
- Retail operations
- Multitasking and organization
- Verbal and written communication
- Sales reporting
- Scheduling and planning
- Adaptability and flexibility
- Inventory management
- Reporting and documenting
References
Cassandra Carino, Home Furnishing Specialist (IKEA), +65 9145 3290
Languages
English
Bilingual or Proficient (C2)
Timeline
Assistant Store Manager
Little Farms Pte. Ltd
08.2020 - Current
Customer Service Manager/ Duty Manager
Little Farms Pte. Ltd
10.2017 - 08.2020
Product Specialist
Little Farms Pte. Ltd
11.2016 - 10.2017
Assistant Manager
Alternative Selection Pte.Ltd
10.2015 - 11.2016
Customer Service Manager
Great Eastern Hotel
02.2013 - 05.2015
Secondary -
Mary Immaculate Academy of Quezon City
Elementary -
La Immaculada Concepcion School
Application For Working Drawings
Advance Autocad 2015
AutoCAD 2015 With Color Rendering
Bachelor of Science - Tourism
Lyceum of the Philippines University
A Day in Life of A Travel Agent (AeL)
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