Kimberley Tan
Singapore
Summary
Head of Policy Management (ASEAN) at Allianz Trade Singapore with over 11 years of expertise in credit insurance operations across the region. Experienced in leading policy issuance, compliance, and governance while driving process efficiency and risk control. Proven success in implementing digital solutions that enhance customer experience and operational turnaround. Skilled in building and mentoring high-performing onshore and offshore teams and fostering collaboration with 13 fronters. Recognized for strategic problem-solving, audit readiness, and delivering sustainable operational excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Head of Policy Management (ASEAN)
Allianz Trade Singapore (formerly Euler Hermes)
06.2014 - Current
- Lead the policy management function across ASEAN, overseeing issuance, amendments, compliance, and operational controls.
- Defined and implemented key KPIs and monitoring frameworks for fronters, strengthening oversight on policy issuance, pending premium/fee invoices.
- Act as gatekeeper of policy management processes, ensuring all tasks remain compliant with (DOM).
- Partner with Commercial, Risk, and Claims to optimize policy structures and deliver business growth while maintaining operational integrity.
- Spearheaded process automation and digitalization, significantly reducing turnaround time and elevating customer satisfaction.
- Established a robust operations framework and governance model (Policy Management Committees), ensuring risks and non-compliance are identified, addressed, and escalated effectively.
- Drove audit remediation initiatives, ensuring timely closure of findings and strengthening internal controls.
- Explored and advanced offshoring opportunities to improve efficiency and resource allocation.
- Mentor and develop both onshore and offshore policy management teams, fostering open communication, continuous learning, cross-training, and succession readiness.
- Implemented accounts receivable (AR) monitoring processes, reinforcing financial discipline and operational accountability.
Private & School Piano Teacher
Creative Music School, Yamaha
2007 - 2017
- Teach classical and contemporary piano, fostering technical proficiency and musical appreciation in students.
- Develop customized learning programs to build confidence, discipline, and performance skills.
- Successfully prepared students for recitals, auditions, and competitions by implementing effective practice strategies.
Education
Bachelor - Psychology with Business
Singapore Institute of Management (UNISIM)
Singapore01.2014
Diploma - Information Technology (Financial Informatics)
Nanyang Polytechnic (NYP)
Singapore01.2008
Skills
- MS Office (Excel, Word, PowerPoint, Outlook, Project)
- Data Analysis (SPSS, VBA, Java)
- Multilingual: English, Mandarin, Hokkien
Core Competencies
- Policy Management & Operations Leadership
- Credit Insurance & Risk Management
- Regional Stakeholder Engagement (ASEAN)
- Process Improvement & Digital Transformation
- Compliance & Governance
- Team Leadership & Coaching
- Cross-Functional Collaboration
Hobbies and Interests
Music, Travel, Outdoor Sports
Travel, Music, Outdoor Activities
Passionate about travel, I enjoy exploring new cultures and cuisines, which broadens my adaptability and global perspective. Music plays a central role in my life, both as a pianist and a former piano teacher, allowing me to nurture creativity. I am also enthusiastic about hiking and taking on new sports challenges to stay active and embrace life with energy.
Timeline
Head of Policy Management (ASEAN)
Allianz Trade Singapore (formerly Euler Hermes)
06.2014 - Current
Private & School Piano Teacher
Creative Music School, Yamaha
2007 - 2017
Bachelor - Psychology with Business
Singapore Institute of Management (UNISIM)
Diploma - Information Technology (Financial Informatics)
Nanyang Polytechnic (NYP)
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