KIM PURUM
Summary
Experienced hospitality professional with a proven track record in luxury hotel environments. Successfully oversees daily operations to ensure smooth and efficient service delivery. Skilled in building strong guest relationships and providing exceptional personalized experiences. Seeking an opportunity to join a team that upholds world-renowned standards of excellence and is committed to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Captain
The Fullerton Bay Hotel
05.2023 - Current
- Directed activities ensuring consistent five-star quality in service delivery.
- Handle reservations and seating assignments seamlessly.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored inventory levels closely to prevent stockouts or overstock situations, maintaining optimal availability of products for customers.
Intern
Phoenix Hotel & Resort Jeju
06.2022 - 08.2022
- Handled guest inquiries promptly within luxury lounge area.
- Prepared beverages tailored to the preferences of VIP guests.
Education
Bachelor's - Aviation Services
Hanyang Cyber University
SeoulAssociate Degree - Hotel Hospitality and Tourism
Hanyang Women's University
Seoul02.2023
Skills
- Guest Relations, personalized Service
- Reservation, seating Management
- Team Collaboration
- Problem-Solving
- Friendly, positive attitude
- Inventory management
Accomplishments
Fullerton Quarterly Award - Role Model (Front-of-House)
Languages
Korean
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Captain
The Fullerton Bay Hotel
05.2023 - Current
Intern
Phoenix Hotel & Resort Jeju
06.2022 - 08.2022
Bachelor's - Aviation Services
Hanyang Cyber University
Associate Degree - Hotel Hospitality and Tourism
Hanyang Women's University
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