Kim Purum
Cabin Crew
Summary
Dynamic hospitality professional with proven expertise in luxury guest relations and multicultural service environments. Currently serving as Supervisor at Singapore's prestigious Fullerton Bay Hotel, demonstrating exceptional leadership skills and ability to deliver world-class service to international clientele. Passionate about aviation with formal education in Aviation Services & Management and strong multilingual communication skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Supervisor
The Fullerton Bay Hotel
07.2024 - Current
- Supervise front-of-house operations and lead team of guest relations officers
- Oversee training and development of junior staff members
- Ensure consistent delivery of luxury service standards across all guest touchpoints
- Manage complex guest relations issues and VIP protocol coordination
- Implement operational improvements and service excellence initiatives
- Coordinate with multiple departments to ensure seamless guest experiences
Captain / Guest Relations Officer
The Fullerton Bay Hotel
05.2023 - 06.2024
- Delivered exceptional guest experiences to international VIP clientele from diverse cultural backgrounds
- Managed complex reservations and coordinated seamless service operations in fast-paced luxury environment
- Led front-of-house team operations, ensuring consistent service excellence standards
- Handled guest inquiries and resolved concerns with cultural sensitivity and professionalism
- Achieved 'Role Model - Front of House' recognition through Fullerton Quarterly Award
- Recipient of EXSA Gold Award - Excellent Service Award by Singapore Retailers Association for outstanding service excellence
- Managed inventory optimization and waste reduction initiatives
Guest Services Intern
Phoenix Hotel & Resort Jeju
06.2022 - 08.2022
- Provided personalized service to VIP guests in exclusive luxury lounge setting
- Prepared customized beverages based on individual guest preferences and cultural backgrounds
- Handled multilingual guest inquiries with prompt and professional responses
- Gained experience in high-end hospitality operations and guest satisfaction protocols
Education
Bachelor of Aviation Services & Management -
Hanyang Cyber University
Associate Degree in Hotel Hospitality & Tourism -
Hanyang Women's University
Skills
- Team Leadership & Supervision
- Cultural Adaptability
- Operational Excellence
- Crisis Management
- Multicultural Guest Relations
- Team Leadership & Supervision
Websites
Language Proficiencies
- English, Advanced (C1), TOEIC 780, TOEIC Speaking
- Korean, Native/Bilingual (C2)
- Chinese (Mandarin), Elementary (A2), HSK Level 4
Achievements And Recognition
- Career Advancement: Promoted to Supervisor position within 14 months, demonstrating exceptional performance and leadership potential
- Fullerton Quarterly Award: 'Role Model - Front of House' recognition for exceptional service delivery
- EXSA Gold Award: Excellent Service Award by Singapore Retailers Association for outstanding service excellence
- Leadership Experience: Successfully managed student council planning department and now supervises hotel operations team
- International Experience: Proven ability to thrive in multicultural Singapore environment
- Physical Fitness: Excellent health with 20/20 vision, meeting all aviation medical requirements
Work Authorization
No visa restrictions, valid passport until 2030
Closing Statement
I am excited to bring my proven leadership abilities and passion for service excellence to Emirates Airlines' world-class cabin crew team. My supervisory experience in luxury hospitality, combined with my aviation education and multilingual abilities, positions me well to deliver the exceptional Emirates experience to passengers from around the globe.
Vision
20/20
Personal Information
- Height: 171 cm
- Date of Birth: 05/24/02
- Nationality: Korean
Timeline
Supervisor
The Fullerton Bay Hotel
07.2024 - Current
Captain / Guest Relations Officer
The Fullerton Bay Hotel
05.2023 - 06.2024
Guest Services Intern
Phoenix Hotel & Resort Jeju
06.2022 - 08.2022
Bachelor of Aviation Services & Management -
Hanyang Cyber University
Associate Degree in Hotel Hospitality & Tourism -
Hanyang Women's University
Similar Profiles
ONG SING HOUONG SING HOU
Director of Food & Beverage at The Fullerton Hotels and Fullerton Bay Hotel SingaporeDirector of Food & Beverage at The Fullerton Hotels and Fullerton Bay Hotel Singapore
Li JiabaoLi Jiabao
Demi Chef at Fullerton Bay Hotel La BrasserieDemi Chef at Fullerton Bay Hotel La Brasserie
KIM PURUMKIM PURUM
Captain at The Fullerton Bay HotelCaptain at The Fullerton Bay Hotel
Adnan AhmedAdnan Ahmed
Supervisor at S2 FOOD WORKSSupervisor at S2 FOOD WORKS
Brent PotterBrent Potter
Supervisor at BASFSupervisor at BASF