Kileo Vaisnavi
Summary
Proven in driving customer satisfaction and sales through expert customer service and persuasive negotiation skills, I excelled at Mr Beng by consistently exceeding sales goals. My adeptness in verbal communication and customer engagement, complemented by a knack for maintaining professionalism under pressure, significantly contributed to team success and an enhanced client base.
Overview
2
2
years of professional experience
Work History
Telemarketer
Mr Beng
01.2023 - 12.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Recorded and updated customer information in online systems.
- Delivered detailed reports on individual performance metrics for review by management during weekly meetings.
- Built relationships with customers using strong persuasion and active listening skills.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
Waitress
Nandos Manager
05.2022 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Retail Assistant
Akemi Manager
01.2022 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Diploma - Legal Studies
Kaplan
8 Wilikie Rd # 02-01 Wilkie Edge Singapore 228095Foundation Diploma - Foundation
Kaplan
8 Wilikie Rd # 02-01 Wilkie Edge Singapore 22809508.2023
N Level And O Level -
Marsiling Secondary School
Marsiling Rd 12.2022
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
- Negotiation and Persuasion
- Verbal and written communication
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Telemarketer
Mr Beng
01.2023 - 12.2023
Waitress
Nandos Manager
05.2022 - 06.2022
Retail Assistant
Akemi Manager
01.2022 - 03.2022
Diploma - Legal Studies
Kaplan
Foundation Diploma - Foundation
Kaplan
N Level And O Level -
Marsiling Secondary School
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