Kieren Lee Shen Ee

• Operational Oversight

Assisted in managing daily operations, ensuring smooth functioning of the gym and adherence to established policies and procedures.

• Staff Supervision

Oversaw and coordinated a team of staff, providing training, mentorship, and support to enhance team performance and customer service.

• Financial Management

Assisted in budgeting and financial reporting, monitoring daily revenue and expenses to support overall financial health of the gym.

• Customer Relations

Developed strong relationships with gym members, and first time customers, addressing their needs and feedback to enhance overall satisfaction and retention.

• Greeted customers and helped with product questions, selections, and purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.