Kieran Goh
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Senior Sales Executive, Sales Operations & Support
Marina Bay Sands
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Financial Services Consultant
AIA
02.2020 - 09.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Business Development Manager
Sublime Telecom Pte Ltd
01.2020 - 07.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Education
Bachelor's Degree - Supply Chain Mangement
Singapore Institute of Management
Singapore12-2022
Skills
- Sales strategy
- Lead generation
- Revenue growth
- Market analysis
- Customer retention
- Client acquisition
Timeline
Senior Sales Executive, Sales Operations & Support
Marina Bay Sands
08.2023 - Current
Financial Services Consultant
AIA
02.2020 - 09.2023
Business Development Manager
Sublime Telecom Pte Ltd
01.2020 - 07.2023
Bachelor's Degree - Supply Chain Mangement
Singapore Institute of Management
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