Kian Sen TEO
Singapore
Summary
A technical professional with vast experience in industrial power technology, specifically in UPS systems, power conditioning and storage solutions, and also equipped with regional experience. An individual with exceptional keenness to learning, skill development and technology specialization
Overview
22
22
years of professional experience
Work History
Technical Sales Support Manager
Socomec Asia Pacific Pte Ltd
10.2019 - Current
- Responsible for 1 direct report (Pre Sales Engineer)
- Understand the customer's needs and work internally with engineering team in HQ to define the best solution to offer
- Develop various solutions, with cost-benefit analysis
- Provide technical documentation required for bids
- Conduct training/workshops for new employees, clients & consultants
- Work with consultants and clients to prescribe technical specifications
- Attend tender interviews during pre/on-going/post stages
- Work with factory to provide test script, method of statement, etc. for factory tests
- Supporting on tender requirements from major customers (STT, DRT, Equinix, etc)
- Projects Completed: Equinix JH2 / SG6 - STS Package, Keppel Geras (30MW) - S9 mil, Iron Mountain Data Centre - $3 mil, LTA Contract TR243 - AC UPS and Li-ion Battery - $1.4 mil, Changi Prison UPS Replacement - $2.5 mil, Ministry of Home Affairs - AC UPS - $2.3 mil
- Ongoing Projects: Project Ruby (SG), Project Castle (SG), Project Triton (SG), Project Falcon (JB)
Account Manager (Technical Sales)
AEG Power Solutions Pte Ltd
11.2018 - 09.2019
- Realignment of job role to be more sales focused
- Training of new sales engineers on key items to look out for in tender documents
Senior Sales & Application Engineer (Industrial Sales)
AEG Power Solutions Pte Ltd
11.2014 - 10.2018
- Manage the assigned accounts in ASEAN region
- Act as the main interface between external and internal parties to develop customized UPS solutions according to customer's requirements
- Work on project pursuits with partners, end users, and consultants from pre-sales to bidding phase involving design and solution specifications, bid proposal development in both commercial and technical aspects
- Provide technical support and maintain relationship with channel partners for single-phase UPS systems in Singapore and Hong Kong market
- Achievements: Fuji Electric (Energy Water Authority of Bahrain) - S2 mil, LTA Contract R153 - DC UPS - $5 mil, Hitachi - HCMC Railway - AC UPS systems - $2 mil, Vietnam Uong Buou Hospital and FPT Telecom projects - AC UPS - USD 300k
Assistant Technical Support Manager, Enterprise Sales
Emerson Network Power (Singapore) Pte Ltd
03.2014 - 10.2014
- Responsible for a team of 3 technical support engineers (Power, Cooling and DCIM)
- Liaise with factories across continents (China, US and Italy) for customization to meet customer's requirements
- Ensure timely submission of tender enquiries to sales for submission
- Come up with detailed scope of work to get accurate pricing from vendors
- Technical support for sales team in tender briefing, customer visits, site surveys, etc
- Interfacing with different departments to resolve issues
- Achievements: Lead the technical solutions for DRT project (UPS and CRAC) with a value of > S$5 mil, Lead the technical solutions for Equinix project (UPS and CRAC) with a value of > S$3 mil
Senior Field Application Engineer (Industrial Sales)
AEG Power Solutions Pte Ltd
12.2008 - 03.2014
- Support sales managers on industrial projects in regards to pricing, delivery and compliance
- Developing solutions for stringent specifications from clients like Shell, ExxonMobil, Petronas, etc
- Engaging with the customer on specific technical issues to develop a solution
- Prepare commercial and technical proposals for meeting with procurement and engineers at customer site
- Attend first kick-off meeting with project manager after order is secured
- Provide mentorship and training to new Application Engineers
- Achievements: Provide technical support to the sales managers to close major deals: Siemens - Gladstone LNG UPS System and VRLA Batteries (1.6M Euro), ABB - ENI Angola FPSO UPS System and VRLA Batteries (2M Euro), MHI - Macau LRT Rectifier System and NICD Batteries (3.2M Euro)
Tech Support Engineer, Enterprise Sales
Emerson Network Power (Singapore) Pte Ltd
12.2007 - 11.2008
- Sizing and selection of critical power and cooling solutions for clients
- Draft Data Centre design layout using Microsoft Visio
- Customer support for single-phase products through emails and phone calls
- Technical support for sales team in tender briefing, clarifications and compliance
- Achievements: Supported a turn-key solution for SCS new Data Centre 10000 sqf for UPS and CRAC, Supported a turn-key solution for Resorts World Sentosa project of contract value SGD1.9Mil in 2008
Field Service Engineer
APC by Schneider Electric
07.2006 - 12.2007
- Familiar with all APC products and its entire suite of services
- Perform Start-up, commissioning, and preventive maintenance of APC UPS System and provide training for the customers
- On 24 hours stand-by site-support
- Provide technical leadership to service partners (eCASC, SMP)
- Front-line support to customers, including technical advice, quotations, etc
- Monitor and manage spare parts level to ensure sufficient stocks to support customers
- Familiar with the following process: Call flow, Escalation, Parts ordering, RMA/ DOA, ECO/ Service Bulletin Implementation
- Achievements: Successfully implemented AMD's new data center consisting of 4x 80kVA UPS, 5 CRAC units and 100+ server and network racks within a very tight dateline of 2 months, Firmware upgrading project for UPS in Ministry of Education (MOE), which requires 3 days of shutdown to all network and servers
Production and Service Engineer
Power-One Singapore Pte Ltd
03.2004 - 06.2006
- In charge of production and schedule planning for multiple projects
- Travelled extensively for on-site commissioning and troubleshooting
- Prepared Bill of Materials (BOM) for various projects
- Managed ECO (Engineering Change Order)
- Prepared training materials and conducted training sessions for customers in Asia-Pacific (APAC) and Middle-eastern countries
- Responsible for customer support through emails and telephone
- Responsible for site servicing and commissioning
- Interviewed prospective general workers and contract staff for hiring
Contract Staff, Service Department
Power-One Singapore Pte Ltd
08.2003 - 02.2004
- Company Overview: www.Power-One.Com
- Troubleshoot and repair PCB rectifier modules
- Did testing for repaired PCB cards
- Manage service reports and RMAs
- Review warranty claims
- Submit scrap application for approval by Service Manager
- Www.Power-One.Com
Education
BEng - Electrical
National University of Singapore
Skills
- Solution design
- Data Centers
- LV Distribution
- Critical facilities
- Power Plants
- Industrial UPS and DC Charger
Technical Competency
- Good knowledge in solution design and application development for the following sectors: Data Centers, Servers, Telecoms, critical facilities (Commercial UPS), Oil & Gas, Power Plants, E-house (Industrial UPS)
- Besides UPS systems, other focus products include Rectifiers, Switch-Mode Power supply (Converter), Inverters, Batteries, Static Switches, Automatic Transfer Switches
Personal Information
- Gender: Male
- Nationality: Singaporean
Others
- Microsoft Office, Project and Visio
- Class 3 Driving License
Timeline
Technical Sales Support Manager
Socomec Asia Pacific Pte Ltd
10.2019 - Current
Account Manager (Technical Sales)
AEG Power Solutions Pte Ltd
11.2018 - 09.2019
Senior Sales & Application Engineer (Industrial Sales)
AEG Power Solutions Pte Ltd
11.2014 - 10.2018
Assistant Technical Support Manager, Enterprise Sales
Emerson Network Power (Singapore) Pte Ltd
03.2014 - 10.2014
Senior Field Application Engineer (Industrial Sales)
AEG Power Solutions Pte Ltd
12.2008 - 03.2014
Tech Support Engineer, Enterprise Sales
Emerson Network Power (Singapore) Pte Ltd
12.2007 - 11.2008
Field Service Engineer
APC by Schneider Electric
07.2006 - 12.2007
Production and Service Engineer
Power-One Singapore Pte Ltd
03.2004 - 06.2006
Contract Staff, Service Department
Power-One Singapore Pte Ltd
08.2003 - 02.2004
BEng - Electrical
National University of Singapore
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