Kian Peng Kenny Lim
Customer Service
Singapore,Singapore
Summary
Dynamic and dedicated professional with extensive experience in customer service and cleaning. Proven ability to enhance workplace cleanliness and customer satisfaction through effective multitasking and attention to detail. Skilled in sanitizing and maintaining organized environments, consistently achieving high standards in fast-paced settings. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Cleaner
Hawker Street
08.2024 - 10.2024
- Maintained hygiene standards by thoroughly cleaning assigned areas.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Promoter
Coolcore Technology Singapore
05.2013 - 04.2024
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Demonstrated product benefits at promotional events to drive higher sales.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
Service Crew
Jianbo Shui Kueh
07.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Ensured quick and precise preparation of meals while adhering to rigorous food safety protocols.
Warehouse Worker
Miniso
08.2018 - 09.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Sales Associate
Bossini
11.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Waiter
Resort World Sentosa
11.2014 - 12.2014
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Higher Nitec - Mechanical Engineering
Institute Technical Education
Singapore 11.2001
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
Languages
English
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)
Interests
Soccer , Basketball , Badminton , Tennis , Cycling , Billard , Pool Ball ,
Food And beverage
Upgrading Skill
Timeline
Cleaner
Hawker Street
08.2024 - 10.2024
Service Crew
Jianbo Shui Kueh
07.2023 - 02.2024
Warehouse Worker
Miniso
08.2018 - 09.2018
Sales Associate
Bossini
11.2015 - 02.2016
Waiter
Resort World Sentosa
11.2014 - 12.2014
Promoter
Coolcore Technology Singapore
05.2013 - 04.2024
Higher Nitec - Mechanical Engineering
Institute Technical Education
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