KIAN HENG OH

• Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
• Fostered a positive work environment to improve team morale and productivity levels.
• Reduced costs with thorough budget analysis and strategic financial planning.
• Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
• Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
• Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
• Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Strengthened brand awareness through the development of engaging promotional materials and online presence management.
• Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
• Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
• Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
• Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
• Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
• Enhanced employee retention, providing ongoing training and development opportunities.
• Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and implemented strategies to increase sales and profitability.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Monitored project performance to identify areas of improvement and make adjustments.
• Provided detailed project status updates to stakeholders and executive management.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.

• Collaborated closely with the executive chef to develop new recipes based on seasonality, customer feedback, and industry trends.
• Assisted in the design and execution of catering services for various private events held at the bistro or offsite locations.
• Ensured a safe and healthy working environment by adhering to strict cleanliness standards and conducting regular inspections.
• Raised customer return rates with exceptional attention to detail in both food presentation and service quality.
• Conducted regular competitor analysis to identify areas for improvement within the business strategy while staying up-to-date on industry trends.
• Improved employee retention through regular training, feedback sessions, and team-building activities.
• Managed financials effectively, including budgeting, forecasting, and controlling expenses to maximize profits.
• Boosted revenue with strategic marketing initiatives, such as hosting special events and offering seasonal promotions.
• Optimized seating arrangements for maximum capacity during peak hours while maintaining a comfortable atmosphere for guests.
• Increased overall efficiency by streamlining daily operations, including staff scheduling and inventory management.
• Enhanced guest satisfaction by implementing innovative menu offerings and exceptional service standards.
• Reduced food waste by implementing proper storage techniques and portion control measures.
• Developed strong vendor relationships for quality products at competitive prices through skilled negotiation tactics.
• Led a diverse team of employees by fostering an inclusive workplace culture that celebrated individual strengths and contributions.
• Balanced competing priorities effectively to ensure the smooth operation of all aspects of the bistro, from guest services to kitchen efficiency.
• Continuously improved front-of-house processes by evaluating workflows regularly; providing constructive criticism when necessary.
• Maintained high levels of staff performance through clear communication of expectations, ongoing coaching, and recognition of achievements.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Introduced new menu items to add variety and selections and meet customer preferences.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Developed and implemented strategies to promote cafe products and increase sales.
• Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
• Secured daily cash by verifying totals and making nightly deposits.
• Negotiated contracts with suppliers to secure competitive prices for products.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Developed unique events and special promotions to drive sales.

• Increased brand awareness by developing and implementing strategic public relations campaigns.
• Monitored industry trends to identify opportunities for proactive media outreach campaigns.
• Negotiated partnerships with key stakeholders that led to mutually beneficial outcomes.
• Streamlined internal communication processes, improving efficiency and information flow among employees.
• Raised brand awareness through consistent marketing efforts and product campaign launches.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
• Closed out cash register and prepared cashier report at close of business.
• Enhanced customer satisfaction by implementing efficient bar operations and service standards.
• Completed bar opening and closing procedures.
• Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
• Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Checked ID cards and verified bar guests were of legal age.
• Handled $Amount cash on daily basis, which built trustworthiness, and loyalty with owners.
• Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
• Handled cash accurately and prepared nightly deposits.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
• Improved team morale by providing ongoing support, training, and opportunities for professional growth.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
• Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
• Reduced waste and costs by optimizing inventory management and beverage ordering processes.
• Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
• Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
• Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
• Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
• Boosted sales through the development of innovative cocktail menus and promotional events.
• Worked with distributors to add new products to bar menu.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Improved customer service rankings by resolving issues quickly and accurately.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

• Enhanced brand recognition through execution of targeted public relations strategies.
• Monitored industry trends to identify opportunities for proactive media outreach campaigns.
• Negotiated partnerships with key stakeholders that led to mutually beneficial outcomes.
• Streamlined internal communication processes, improving efficiency and information flow among employees.

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