Khuzairy Khalid
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Royz Et Vous
03.2023 - Current
- Provided food and beverages promptly while maintaining a keen focus on meeting customer requirements.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Event staff
Event Secret Service
Singapore, Singapore
09.2023 - 03.2024
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Warehouse Worker
DHL Freight
02.2022 - 04.2023
- Facilitated the transfer of materials to and from storage and production areas through loading, unloading, and relocation processes.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Server
T-Bob
11.2021 - 02.2022
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Executed efficient food and beverage service with a dedicated focus on catering to customer requirements.
- Provided detailed explanations of menu selections and recommended suitable alternatives for patrons with food allergy considerations.
- Successfully promoted high-margin items, including appetizers and specialty cocktails, to drive revenue growth.
Education
Diploma in Hospital And Tourism Management - Business
Temasek Polytechnic
Singapore04.2025
O- Level -
St Patrick Secondary School
Singapore11.2021
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Guest Relations Management
- Customer Needs Assessments
Natural Leadership
- Customer Experience
- Procedure Preparation
- Hospitality and Accommodation
- Multi-Tasking Skill
- Adaptable and Flexible
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Event staff
Event Secret Service
09.2023 - 03.2024
Server
Royz Et Vous
03.2023 - Current
Warehouse Worker
DHL Freight
02.2022 - 04.2023
Server
T-Bob
11.2021 - 02.2022
Diploma in Hospital And Tourism Management - Business
Temasek Polytechnic
O- Level -
St Patrick Secondary School
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