Khushal Usman

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

• Achieved a consistent QA score of 90+ over a period of 6 months at US Mobile, leading to my transition to Klaus for evaluating colleagues' calls with precision and efficiency.
• Successfully handled Ad hoc tasks, including complex Tier 2 and supervisor calls, ensuring prompt resolution of customer issues.
• Recognized multiple times as Employee of the Month at IBEX for high CSAT scores and exemplary Average Handling Time performance.
• Achieved 2nd place as part of a team in the FUTSAL tournament at Limkokwing University of Creative Technology.