Khoo Kay Tat (Alex)
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
20
20
years of professional experience
Work History
Senior Security Officer
Various Employer
03.2024 - 09.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
Security Supervisor
Rightmen Security Pte Ltd
11.2023 - 02.2024
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conduct security audits and risk assessments
- Plan, assess subordinates
- Develop individual training and competency road maps
- Deliver Control Room operations including incident management across multiple locations
- Lead, train, and manage the welfare of the team.
Senior Security Officer
Apro Protection Pte Ltd
05.2019 - 01.2021
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Guarding at Bank Lobby and Patrolling Bank Premises
- Incident Response and Report
- Management of Key Press Control
- Monitor and Updating of Daily CCTV Records
- Escort Elite VIP Clients for Entry and Exit and Lift Access
- Concierge Duties including Issuance of Visitor Pass
- Perform Detailed Contractor Screening at Data Centre and Verify
- Work Order Request
- Trained and Qualified in both First Aid and CPR/ AED.
Customer Service Officer
Singapore Technology
07.2018 - 04.2019
- Fully Trained in SingTel Client Business for SkillsFuture Singapore and Workforce Singapore only
- Deal directly with customers by telephone
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Care Officer
Singtel
10.2015 - 06.2018
- Fully Trained in SingTel Client Business for SkillsFuture Singapore and Workforce Singapore as well as Land Transport Authority Products
- Deal directly with customers by telephone
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Delivered prompt service to prioritize customer needs.
Assistant Sales Manager
Rehab Mart
01.2014 - 12.2014
- Assisted sales team with completing customer transactions and managing issues.
- Responsible for driving all areas of business and for leading teams to deliver results
- Working with General Manager to improve operations, sales and profitability
- Supporting the Senior Store Manager in identifying opportunities for commercial advantage
- Providing exceptional in store experience for customers
- Delegated as website administrator in updating website product, content and promotions.
Senior Sales Assistant
GNC
01.2010 - 12.2013
- Offering face to face advice to customers on the store products
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Maximising store revenue by suggesting add-ons sales in a holistic objective
- Processing returns and refunds as required in line with company procedures
- Making sure that any item which is removed from a displayed column is replaced immediately after a sale.
Data Researcher
Terrapinn Ltd
06.2004 - 12.2009
- Checking, editing and approving data supplied from external sources to ensure it meets set standard
- Finding relevant information quickly and efficiently
- Calling intended companies to verify important data for business invitation purpose
- Compiled, cleaned and manipulated data for proper handling.
- Other Ad hoc duties when needed.
Education
Diploma in Security & Fire Safety Studies -
Temasek Polytechnic
10.2023
Electronics in Computer Technology - undefined
ITE East Yishun
01.2001
N Levels - undefined
Bendemeer Secondary School
01.1998
PSLE - undefined
May Primary School
01.1993
Skills
- Search Engine Optimization
- Google Analytics understanding
- Problem-solving aptitude
- Self Motivation
- Team Leadership
- Email Marketing
Residence
Block 335A, Yishun Street 31, Singapore, 761335
Personal Information
- Ethnicity: Chinese
- Date of Birth: 06/12/79
- Gender: Male
- Nationality: Singaporean
- Marital Status: Single
Certification
Diploma in Security and Fire Safety Related Studies
Lifelong Learning Visionary
Mid-Career Upskiller Achiever
Google marketing Profesional
Social media Advertising Professional
Critical Soft Skills and Leadership Excellence
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Senior Security Officer
Various Employer
03.2024 - 09.2024
Security Supervisor
Rightmen Security Pte Ltd
11.2023 - 02.2024
Senior Security Officer
Apro Protection Pte Ltd
05.2019 - 01.2021
Customer Service Officer
Singapore Technology
07.2018 - 04.2019
Customer Care Officer
Singtel
10.2015 - 06.2018
Assistant Sales Manager
Rehab Mart
01.2014 - 12.2014
Senior Sales Assistant
GNC
01.2010 - 12.2013
Data Researcher
Terrapinn Ltd
06.2004 - 12.2009
Electronics in Computer Technology - undefined
ITE East Yishun
N Levels - undefined
Bendemeer Secondary School
PSLE - undefined
May Primary School
Diploma in Security & Fire Safety Studies -
Temasek Polytechnic
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