Khoo Xiu Wen

As a Retail Sales Assistant at ActionCity and Popmart, I've embraced a wide array of responsibilities to ensure smooth store operations and enhance customer satisfaction. My role, marked by dynamism and efficiency, includes tasks such as restocking shelves, managing opening and closing procedures, and upholding cleanliness standards within the store. My ability to work swiftly and cohesively with team members has been fundamental in delivering outstanding service to our customers.

Key Contributions:

• Inventory Management : I've played a critical role in performing regular stock checks, ensuring the store remains well-supplied with the latest and most sought-after products, effectively meeting our customers' expectations.
• Cross-Selling Expertise : With a thorough understanding of our product range, I've adeptly recommended additional items to customers, enhancing their shopping experience without coming across as forceful. This strategy has not only boosted sales but also cultivated a loyal customer base appreciative of the personalized attention.
• Product Knowledge and Training : My dedication to continuous learning and improvement has significantly deepened my product knowledge, empowering me to offer expert advice and recommendations to our customers. This expertise has been instrumental in my successful cross-selling efforts, further enriching the customer experience at ActionCity and Popmart.

My tenure at ActionCity and Popmart has refined my retail skills, particularly in areas of customer engagement, inventory control, and sales strategy, establishing me as a reliable and effective member of the retail team.

As a pivotal member of the marketing team, I have played a crucial role in shaping and maintaining the brand image of Anytime Fitness Singapore, ensuring coherence and appeal across all communication channels. My responsibilities have encompassed the strategic planning and meticulous execution of marketing campaigns, directly contributing to the brand's visibility and customer engagement.

Key Contributions and Achievements:

• Brand Management : Spearheaded the definition and stewardship of the brand's identity, achieving a unified and compelling brand presence across various platforms.
• Campaign Management : Help and planned with comprehensive marketing campaigns from inception to completion, enhancing the brand's market presence and driving engagement through strategic planning and execution.
• Content Creation & Trend Analysis : Produced dynamic and relevant content, leveraging trend insights to keep marketing efforts aligned with current industry directions and audience preferences.
• Social Media Expertise : Oversaw the brand's social media profiles, engaging with the community by promptly addressing inquiries and feedback, thereby bolstering customer relations and brand loyalty.
• Event Planning & Execution : Conceptualized and executed promotional events that significantly boosted brand awareness and attracted new clientele, collaborating effectively with both internal teams and external partners to ensure seamless event experiences that resonate with our brand.

My tenure as a marketing intern has equipped me with a robust skill set in branding, campaign oversight, content strategy, social media dynamics, and event management, making me a versatile contributor to Anytime Fitness Singapore's marketing success.

During the F1 Singapore event (September 30 to October 2, 2022), I took on the role of waitress at Lerouy Restaurant, where I was instrumental in delivering unparalleled service amidst the excitement.

Key Contributions:

• Guest Service Excellence : Warmly greeted and efficiently escorted guests to their tables, ensuring their dining experience started on a positive note.
• Menu Presentation and Service : Skillfully presented buffet options and contributing to a seamless dining experience.
• Collaboration and Efficiency : Worked in team with the kitchen and bar staff to guarantee prompt replenishment of dishes and beverages, maintaining a clean, organized, and appealing buffet setup.

My tenure was characterized by meticulous attention to detail, superior customer service, and the ability to thrive in a team-oriented, fast-paced environment, ensuring the event's dining service was of the highest standard.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Suggested appropriate food and drink pairings to increase per-ticket sales.

Guest Relations & Conflict Resolution :

• Maintained composure and courtesy while interacting with dissatisfied guests, efficiently directing them to managers for resolution, ensuring a positive atmosphere.
  

Creative Presentation :

• Designed artistic menu boards to spotlight specials and promotions, employing eye-catching visuals to enhance guest engagement.
  

Table Preparation & Ambience

• Meticulously arranged tables and prepared dining settings, contributing to exceptional dining experiences that encouraged repeat business.
  

Dining Room Support :

• Engaged in essential dining room tasks, including refilling condiments, preparing menus, and arranging silverware, to ensure operational efficiency.
  

Menu Knowledge & Allergy Awareness :

• Informed guests about menu items, offering recommendations tailored to dietary needs and food allergies, emphasizing customer care and safety.
  

Food Safety & Sanitation :

• Adhered to strict handling and sanitation standards, following food safety protocols to guarantee a safe dining environment.
  

Issue Resolution :

• Assisted management in swiftly addressing service and food concerns, playing a key role in maintaining high customer satisfaction.
  

Seating Management :

• Utilized specialized software for tracking table availability, optimizing dining flow and reducing wait times for guests.
  

Operational Efficiency :

• Worked closely with kitchen staff to manage wait times and respond to guest inquiries, ensuring transparent communication and minimizing delays.
• Actively monitored the entrance for new arrivals, supporting servers by taking and delivering drink orders, enhancing service speed and efficiency.
• Oversaw server balance and table turnover rates to ensure guests were seated promptly and comfortably.
  
• Customer Service Excellence :Delivered superior customer service, meeting tight timelines while preserving a welcoming and attentive dining experience.
  Stayed informed about menu changes and promotions, recommending items based on guest preferences and dietary restrictions.
  

Operational Contributions :

• Facilitated dining room operations by clearing tables promptly, reducing the time needed for bussing and preparing for new guests.
• Fostered warm relationships with guests, contributing to a friendly and inviting dining atmosphere.
  Prepared and served hot beverages to guests, adding a personal touch to their dining experience.
  

Customer Engagement & Sales :

• Assisted customers with their purchases, helped them locate items, and facilitated their participation in reward programs, enhancing customer loyalty.

Transaction Efficiency :

• Efficiently managed checkouts by verifying pricing, scanning items, applying discounts, and generating receipts, utilizing the POS system for sales, returns, online orders, and gift card activations.

Merchandise Management :

• Ensured the sales floor and merchandise displays were in pristine condition, undertaking restocking and reorganizing tasks to maintain an attractive shopping environment.

Visual Merchandising :

• Organized merchandise racks and displays, prioritizing visual appeal to boost customer interest and store aesthetics.

Customer Service :

• Addressed customer inquiries and resolved concerns with a thorough understanding of store policies, demonstrating exceptional problem-solving skills.

Promotion Awareness :

• Proactively informed customers about current promotions, effectively driving additional sales and enhancing the shopping experience.

Team Support :

• Volunteered for extra shifts during peak times, such as holidays, contributing to team efforts and ensuring smooth store operations.

Collaboration and Problem Solving :

• Worked in team with shift managers to swiftly address and resolve any customer service or operational issues, fostering a collaborative work environment.

Inventory Management :

• Diligently monitored inventory levels, selecting products from designated locations based on real-time availability, ensuring accuracy and efficiency in order fulfillment.

Order Fulfillment :

• Expertly picked and packed items for orders, prioritizing accuracy and speed to meet delivery timelines and customer expectations.

Workplace Organization:

Consistently maintained clean and organized work areas, upholding high standards of productivity and safety, contributing to an efficient and hazard-free environment.

Customer Communication :

• Engaged with customers through phone, email, and in-person interactions, offering detailed information and support, showcasing strong communication skills and customer service acumen.

Administrative Assistance :

• Efficiently managed administrative tasks, including handling incoming calls, organizing files, and sorting mail, contributing to the smooth operation of office activities.

Problem-Solving & Decision Making :

• Skillfully analyzed issues to identify viable solutions, making informed decisions that positively impacted operations and customer satisfaction.

Client Relations :

• Fostered strong relationships with clients by building rapport, creating a trustworthy and growth-oriented environment.

SEO Analysis :

• Conducted analysis of SEO outreach goals, contributing to the enhancement of online visibility and engagement strategies.

Product Demonstrations :

• Demonstrated a variety of products, such as CCTV systems from different brands and intercom devices, to customers. Provided comprehensive answers to questions and effectively highlighted positive features to align with customer needs.

Sales Excellence & Upselling :

• Excelled in persuading customers to make purchases by effectively communicating product benefits and value. Demonstrated adeptness in upselling, enhancing customer satisfaction and maximizing sales opportunities by identifying and recommending additional products that meet their needs and preferences.

Transaction Management :

• Demonstrated proficiency in operating cash registers, handling transactions via cash, check, and credit card with high levels of accuracy and efficiency.

Customer Service Excellence :

• Provided answers to customer inquiries regarding store policies and effectively addressed their concerns, ensuring a positive shopping experience.

Loyalty & Sales Enhancement :

• Contributed to customer loyalty and sustained sales through friendly service and knowledgeable support, enhancing the overall customer experience.

Collaborative Problem-Solving :

• Collaborated with shift managers to swiftly address and resolve customer issues, maintaining a harmonious and customer-friendly environment.

Merchandise Management :

• Diligently restocked and organized merchandise in front lanes, ensuring products were accessible and appealing to customers.

Sales Floor Maintenance :

• Regularly replenished and meticulously organized sales floor merchandise, including shelves, racks, and bins, to maintain an optimal and attractive store appearance.

Customer Engagement & Relationship Building

• Engaging customers, fostering strong rapport, and cultivating lasting relationships through personalized service and attention.

Problem Resolution & Sales Solutions :

• Demonstrated exceptional problem-solving by guiding customers to products and services that meet their needs, enhancing satisfaction and loyalty.

Return Processing & Customer Assistance :

• Expertly processed returns while providing supportive guidance to customers in making alternative selections, ensuring a positive shopping experience.

Revenue Growth through Upselling :

• Successfully implemented upselling techniques, recommending accessories and complementary products to customers, significantly increasing average transaction values.

Staff Training & Development :

• Led the training and development of new employees, imparting essential company processes, product knowledge, and customer service excellence alongside advanced selling strategies, fostering a knowledgeable and customer-focused team environment.