Khoo Xin Qing
Summary
Bilingual individual with skills that turn prospects into customers. Utilizes engaging and personable demeanor to cultivate lasting relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Human Resources Administrator
Fei Siong Company
05.2023 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepared new hire letters & employee contracts
Floor Manager
Macdonald
09.2022 - 04.2023
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed store inventory and stock levels to maintain availability of products
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Banquet Server
Andaz Hotel
09.2022 - 04.2023
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Responded to guest inquiries and requests promptly and courteously.
Promoter
Elitez Pte Ltd
01.2021 - 02.2022
- Recommended specific product options to meet customer needs.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
Zone Leader
Health Promotion Board (Event)
09.2021 - 12.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Assisting with enquires, feedbacks, complaints and helping to book appointment
Event Crew/ Service Crew/Area In Charge
02.2019 - 02.2020
- Kept all prep areas clean by cleaning and washing down equipments.
- Assisted team members with orders, ensure fast paced working environment and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling cash daily.
- Provided customers with information about availability and pricing.
Education
HIGHER NITEC - HUMAN RESOURCE & ADMINSTRATION
ITE COLLEGE EAST
SINGAPORE01.2023
NITEC - BUSINESS SERVICE
ITE COLLEGE EAST
SINGAPORE01.2021
N-LEVEL -
BOWEN SECONDARY SCHOOL
SINGAPORE12.2018
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Strategic Planning
- Verbal Communication
- Effective Selling Techniques
- Excellent People Skills
- Negotiation Tactics
- Serve Customers
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Human Resources Administrator
Fei Siong Company
05.2023 - Current
Floor Manager
Macdonald
09.2022 - 04.2023
Banquet Server
Andaz Hotel
09.2022 - 04.2023
Zone Leader
Health Promotion Board (Event)
09.2021 - 12.2021
Promoter
Elitez Pte Ltd
01.2021 - 02.2022
Event Crew/ Service Crew/Area In Charge
02.2019 - 02.2020
HIGHER NITEC - HUMAN RESOURCE & ADMINSTRATION
ITE COLLEGE EAST
NITEC - BUSINESS SERVICE
ITE COLLEGE EAST
N-LEVEL -
BOWEN SECONDARY SCHOOL
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