KHOO CHONG SIONG
SINGAPORE
Summary
Operations Executive with 2 years of hands-on experience in order fulfillment, inventory management, and warehouse coordination across leading e-commerce platforms including Shopee, Lazada, and Shopify. Generating delivery orders and maintaining accurate stock records using POS systems. Experienced in working cross-functionally with sales, customer service, and accounting teams to manage COD and keep stock orders. Skilled at resolving stock demand issues, coordinating product exchanges, and delivering prompt, customer-focused support. Proven track record of streamlining operations and ensuring timely, accurate deliveries in both domestic and cross-border logistics environments.
Overview
6
6
years of professional experience
Work History
Operation Executive
Yummi House Pte. Ltd
06.2022 - 04.2025
- Fulfilled customer orders across Shopee, Lazada, and Shopify by generating accurate delivery orders via POS system to make sure customer can recieved their parcel on time.
- Monitored and updated inventory in the POS system to ensure accurate stock levels and timely dispatch of all customer orders.
- Collaborated with cross-functional teams to manage keep stock and COD orders, improving delivery scheduling efficiency and reducing order errors.
- Oversaw warehouse operations including stock receipt, ordering, and damage control to maintain inventory accuracy and minimize loss.
- Resolved stock demand issues and arranged product exchanges to achieve customer satisfaction rate on order recovery cases.
- Responded to e-commerce customer inquiries with detailed product insights, boosting engagement and contributing to higher product conversion rates.
Internship Trainee
Storm Media Sdn. Bhd
03.2021 - 06.2021
- Conducted product research and ultimately screened suitable product suppliers from 1688 and AliExpress.
- Review photos, edit, and make necessary changes by using Adobe Photoshop.
- Work with team members to deliver effective customer service strategies.
- Creating and maintaining a listing of the products in Shopify (Title, description, images, prices, specification, SKU).
Internship Trainee
S&G Wealth Consultancy
03.2019 - 06.2019
- Have basic financial knowledge which include (insurance, unit trust, and will)
- Provide excellent customer service and assist customer with policy analysis.
- Manage the company social media platform (Facebook) and create eye-catching content.
- Involved in university career fair and success invited a lot of student to participate in our activities.
Education
Bachelor in Business Administration (Hons) - Marketing Management
Multimedia University
01.2021
Diploma in Business Administration - undefined
Multimedia University
01.2019
Skills
- Communication Skill
- Problem Solving Skill
- Inventory Management
- Warehouse Management
- Customer Service
- Scheduling coordination
Timeline
Operation Executive
Yummi House Pte. Ltd
06.2022 - 04.2025
Internship Trainee
Storm Media Sdn. Bhd
03.2021 - 06.2021
Internship Trainee
S&G Wealth Consultancy
03.2019 - 06.2019
Diploma in Business Administration - undefined
Multimedia University
Bachelor in Business Administration (Hons) - Marketing Management
Multimedia University
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