Khloe Tan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Account Director
W Singapore - Sentosa Cove
04.2018 - Current
- Cultivated and maintained relationships with corporate clients, travel agencies, and event planners to drive business opportunities.
- Managed accounts to retain existing relationships and grow share of business.
- Evaluated performance metrics regularly, identifying areas of improvement and adjusting strategies accordingly for continuous growth.
- Attended industry trade shows, conferences and networking events to promote the hotel's services and expand the client base.
- Did cluster sales for 2 years before transitioning from Cluster Sales Manager role to focus on individual property. Handled 3 different properties during cluster sales - The St. Regis Singapore, JW Marriott Singapore and W Singapore - Sentosa Cove.
Sales Manager
Bay Hotel Singapore (now Travelodge Harbourfront)
05.2013 - 03.2018
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Responsible for wholesale/leisure segment.
- Develop and foster business opportunities through sales call, telemarking and tour of the hotel.
- Conducted targeted and regular sales calls to prospective clients within wholesale and leisure segment.
- Represent the hotel in participation of both local and overseas trade shows and conference.
Admin & Sales Executive
Travelmania Pte Ltd
02.2011 - 03.2013
- Continued on as Administrative and Sales Executive after my internship has ended on January 2011.
- Responsible for daily bookkeeping, day to day operations and stock taking.
- Ensure customer satisfaction by promptly addressing inquiries and resolving issues.
Education
International Diploma - Hospitality And Tourism
The Shatec Institutes
01.2011
GCE 'O' level -
Chua Chu Kang Secondary School
12.2006
Skills
- Account Management
- Customer and Account Relationship Management
- Business Development
- Analytical Problem Solver
Accomplishments
- Marriott Top Achiever for APEC 2023
- Won the "Top Sales Talent 2023" for outstanding performance and sales achievements.
- Marriott Top Achiever for APEC 2022
Languages
- English (spoken and written)
- Chinese (spoken and written)
Timeline
Account Director
W Singapore - Sentosa Cove
04.2018 - Current
Sales Manager
Bay Hotel Singapore (now Travelodge Harbourfront)
05.2013 - 03.2018
Admin & Sales Executive
Travelmania Pte Ltd
02.2011 - 03.2013
International Diploma - Hospitality And Tourism
The Shatec Institutes
GCE 'O' level -
Chua Chu Kang Secondary School
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