Khiranraj Muniandy - IT Operations & Business Systems Analyst | Windows Infrastructure Support | Systems Administration | ITSM / ITIL - Flextronics Batu Kawan

Summary

IT Operations and Business Systems Analyst with hands-on experience supporting Windows-based enterprise environments, deskside and remote support, endpoint lifecycle activities, Active Directory domain object administration, WSUS patching compliance, IT asset management, hardware troubleshooting, application support, and production-impacting incident investigation. Strong background in ERP/MES support, RCA/RCCA, Knowledge Article documentation, ISO27001 audit readiness, stakeholder coordination, testing/UAT, and cross-functional communication. Comfortable working with business users, infrastructure teams, vendors, global IT teams, and management to maintain reliable systems, improve support processes, and deliver practical technical recommendations.

Overview

3

Languages

5

Certifications

9

years of professional experience

Work History

IT Operations and Business System Analyst

Flextronics Batu Kawan

11.2019 - Current

Provide local and remote IT support for Manufacturing and Design & Development users in a Windows-based enterprise environment, ensuring timely resolution of hardware, software, application, and connectivity issues.
Administer Active Directory (ADUC) activities, including creation and maintenance of domain objects, security groups, and access control administration for generic and service accounts supporting shopfloor operations.
Monitor and maintain endpoint compliance through WSUS patch management processes, ensuring systems remain aligned with corporate security and operational requirements.
Support installation, deployment, maintenance, and troubleshooting of Windows workstations, enterprise applications, and associated hardware across manufacturing and office environments.
Coordinate hardware lifecycle management activities including deployment of new devices, replacement of end-of-life laptops, hardware diagnostics, warranty claims, and vendor engagement for corrective maintenance.
Troubleshoot medium to complex infrastructure and application issues by performing root cause analysis, validating system dependencies, and coordinating resolutions with cross-functional technical teams.
Provide Tier 2 support for business-critical systems, including ERP (Baan), MES (FlexFlow), Agile PLM, and interface integrations, ensuring minimal disruption to production operations.
Evaluate business and technical requirements for vendor and internally developed applications, supporting deployment, testing, user acceptance testing (UAT), production release, and post-implementation support.
Maintain operational metrics, compliance reports, audit records, and technical documentation to support service delivery, governance requirements, and management reporting.
Develop and maintain Knowledge Articles, troubleshooting guides, support procedures, and escalation workflows to improve support efficiency and knowledge retention across teams.
Coordinate with infrastructure teams, vendors, global IT teams, and business stakeholders to implement system enhancements, resolve technical issues, and improve service reliability.
Support network-related activities including VLAN modifications, IP address changes, connectivity troubleshooting, and network readiness validation for manufacturing environments.
Participate in infrastructure initiatives including Windows Build Pilots, OS Hardening activities, Lansweeper deployment, and security enhancement projects to improve overall system performance and compliance.
Perform ISO27001 internal audit and risk assessment activities, ensuring compliance with information security requirements and supporting remediation of identified gaps.
Apply ITSM principles and structured support processes to incident management, problem management, change coordination, and continuous service improvement initiatives.

Test Engineer

Flextronics P1 Prai

02.2017 - 11.2019

Prepared Test Line Readiness – Providing Test Capacity Study for review.
Executed programmable parts and procedure validation tests, ensuring thorough proto failure analysis. Delivered detailed reports on proto test progress and failure specifics at regular intervals. Conducted proto and pilot regression tests prior to initiation of actual testing phase. Provided consistent updates on proto test outcomes to stakeholders, enhancing transparency.
Provide inputs for PRR, BRR, MRR, provide updates to NPI Readiness Checklist & failure pareto SIC preparation & Training for Technicians/Operators Review Yield detractors – RCCA for failures and file FAR & follow-up on PR’s CM – script/diags
Regression Prepare/Review BET Report, Challenging Slides with failure pareto, RTY Attainment

Education

Bachelor of Science - Computing

University of Greenwich

George Town, 07

07-2016

Diploma - Information Technology

INTI International College

Penang

12-2014

Skills

Windows & Domain Support: Windows environment support, ADUC domain object creation, admin group membership control, generic/service account access support

Infrastructure & Endpoint Operations: WSUS monthly patching compliance, Windows laptop refresh, OS hardening pilots, shopfloor workstation readiness

Application Support: ERP Baan, MES FlexFlow, Agile integrations, vendor/in-house application testing, production release support

Incident / Problem Management: RCA/RCCA, recurring issue analysis, escalation criteria, corrective and preventive action documentation

Tier 2 / Tier 3 User Support: Deskside support for Manufacturing and Design & Development teams; L1/L2 networking support including VLAN/IP changes

Metrics & Documentation: KPI tracking, audit-ready evidence, Knowledge Articles, troubleshooting guides, system flow documentation

Security & Compliance: ISO27001:2022/2013, ISMS internal audit, risk assessment, governance intake via SIWA, FISDPA and DPSA

Vendor & Hardware Coordination: Laptop warranty claims, faulty component diagnosis, projector relocation/vendor coordination, corrective hardware support

ITSM / ITIL / Agile Awareness: ITIL Foundation preparation/awareness, Agile project support, standard support and escalation processes

Stakeholder Communication: Business-IT liaison, management updates, user coordination, technical recommendations in plain business language

Accomplishments

Best Employee of the Year (Dec 2024) for 100% compliance KPI for testers and raised InfoSec metrics above 96% across multiple security tools.
Star Award Receiver (Sept 2021)

Certification

ITIL4 Foundation

Timeline