Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
REFERENCE
Languages
Timeline
Generic
KHIN HNIN SI

KHIN HNIN SI

CA

Summary

Passionate solo traveler and experienced Tour Operation Executive with over 7 years in the international travel and tourism industry. Full-time positions at Timesworld, Hong Thai and Sea Wheel travel agencies in Singapore have equipped with valuable expertise in tour operations and refined a professional communication and leadership skills while collaborating with overseas agents.

Fluent in Burmese and proficient in English, I excel at delivering exceptional customer service to international clients. As a quick learner and a trained Digital Marketing Specialist from Simplilearn, I have a solid understanding of affiliate marketing, driving website traffic, and managing social media channels to identify markets and increase sales, as evidenced by this solo travel blog (https://soloasiax.com/).

Thriving in remote work environments and am eager to expand overall knowledge and experience in international travel. I am open to both part-time and full-time opportunities where I can provide outstanding customer care to clients worldwide.

Overview

11
11
years of professional experience
14
14
years of post-secondary education

Work History

Inbound Tour Operations

Sea Wheel Travel Pte.Ltd
11.2022 - Current
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Designed custom itineraries for clients seeking personalized travel experiences and managed tour packages, preparing quotations for FIT and GIT series bookings.
  • Oversaw tour operations and addressed customer complaints effectively to improve tour operations efficiency.
  • Managed bookings and coordinated with land operators, coach services, hotels, attractions, restaurants, and tour guides.
  • Proficient in using booking systems for attraction tickets and B2B booking portals.
  • Led a team of inbound Philippines Team and tour guides to provide exceptional service, fostering a positive work environment that promoted professional growth.
  • Organized special events, promotions, and discounts to attract new customers and drive bookings during off-peak seasons.

Inbound Tour Executive

Hong Thai Travel Service Pte.Ltd
10.2019 - 02.2022
  • Collaborated with FIVE team members in the Indian inbound team to resolve customer complaints and manage tour operations and sales for the Southeast Asia market, including both FIT and group bookings.
  • Designed flexible packages to develop new product lines and promotions for overseas agents.
  • Coordinated with overseas agencies and clients to provide inbound quotations, pricing, and tour planning.
  • Managed appropriately 30 incoming email inquiries per days from oversea agents.
  • Provided exceptional customer service throughout the entire tour process, from initial inquiry to post-tour follow-up.

Tour Executive

Timesworld Travel & Educational Tour Pte.Ltd
03.2017 - 02.2019
  • Recognized for increasing sales and expanding the number of agents for series bookings.
  • Attended 3-4 Travel Mart Shows in various countries to enhance brand awareness and drive sales.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Collaborated with overseas agencies and clients to provide inbound quotations, pricing, and tour planning for both FIT and series bookings.
  • Managed bookings and coordinated with land operators, coach services, hotels, attractions, restaurants, and tour guides.
  • Proficient in using booking systems for issuing flight and attraction tickets.
  • Designed flexible packages and developed new product lines and promotions for overseas agents through email and social media marketing.

Tour Operations Manager

Apex International Travels & Tours
11.2013 - 12.2016

Tour Executive , November 2013 – March 2015

  • Managed daily operations and developed attractive tour packages for both local and international travelers.
  • Participated in the Product and Package Innovation Competition (PPIC) to enhance brand awareness.

Tour Operation Manager , Promoted in the Same Department

  • 2015 – December 2016
  • Oversaw tour operations and contributed to marketing plans aimed at generating targeted sales and acquiring new B2B agents.

Education

Bachelor of Science - Computer Science And Programming

University of Computer Studies
Yangon
02.2010

Diploma - Tourism And Travel Management

IATA Diploma in Foundation of Travel And Tourism
Yangon
10.2015 - 03.2016

Diploma -

LCCC London Chamber of Commerce And Industry
Yangon
10.2010 - 03.2022

International Diploma of Business Administration -

Informatics Academy| DBA
Yangon
05.2019 - 05.2021

Certificate - Digital Marketing

Simplilearn | Digital Marketing Specialist
Online
09.2021 - 12.2021

Skills

  • Itinerary Planning
  • Prepare Quotation
  • Travel recommendations
  • Customer Service
  • Teamwork and Collaboration
  • Social Media Marketing
  • Knowledge in Amadeus Airline System

Accomplishments


  • TTM -The Travel Mart, Yangon, Myanmar and Chiang Mai, Thailand January 07 – 11, 2019
  • TTM- The Travel Mart, Cebu, Clark, Manila Philippines September 24- 29, 2018
  • Asia's Leading Travel Date Show (ITB ASIA), Marina Bay Sand, Singapore October 28, 2017
  • Inclusive Tourism Training, BIF Myanmar Tourism Sector 2015 May 25 – 29, 2015
  • Introduction to Online Marketing for Tourism Businesses , Myanmar December 25, 2015
  • Strategic Planning for PPC Accounts by Brad Geddes, Online Webinar December 18, 2021
  • Mastering the Art of Problem-Solving by Dr.Leonard Bertain, Online Webinar June 29, 2021
  • Researching Keywords for SEO, Paid, and Content Marketing by Matt Bailer June 23, 2021

Additional Information


  • Tour Planning & Management: Expertise in designing and executing seamless itineraries for both leisure tours.
  • Quotations & Pricing: Proficient in preparing quotations for both FIT and GIT inquiries and presenting competitive quotes for tour packages.
  • Ticketing Expertise: Experienced in issuing attraction tickets and having general knowledge of the Amadeus Airline System.
  • Customer Service Excellence: Strong ability to understand and meet customer needs, ensuring a high level of satisfaction.
  • Communication Skills: Proficient in both English and Burmese, facilitating clear communication with clients and partners.
  • Vendor Relations: Experience in building and maintaining relationships with local suppliers, including hotels, transportation, meals, attractions, and tour guides.
  • Operational Efficiency: Skilled in full operation management and ensuring smooth operations throughout the tour process.
  • Marketing & Digital Marketing Knowledge: Understanding of affiliate marketing , email marketing and online strategies to promote travel services and engage potential outbound business partners across various countries.
  • Team Collaboration: Strong interpersonal skills, fostering teamwork among colleagues and suppliers to ensure successful tour operations.
  • Content Creation and Social Media Management : Develop informative content for my travel blog while actively engaging in affiliate marketing with partners such as Agoda, Trip.com, Klook, and GetYourGuide.
  • Oversee the social media presence for an online bookstore as well as my own travel affiliate blog.


REFERENCE


1. Mr. Jeremy Ng , Managing Director of Seawheel Travel , +65 8686 9899 Boss 

2. Mr. Wilson Chua , Managing Director of Times world Travel ,  +659009 9171 

3. Ms. Lim Bee Lan , HR Manager of Hong Thai Travel ,  +6563495209 

4. Soe Soe Lwin , Hotel Manager , Uncle in LA ,  +613108955701 

Languages

BURMESE
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Inbound Tour Operations

Sea Wheel Travel Pte.Ltd
11.2022 - Current

Certificate - Digital Marketing

Simplilearn | Digital Marketing Specialist
09.2021 - 12.2021

Inbound Tour Executive

Hong Thai Travel Service Pte.Ltd
10.2019 - 02.2022

International Diploma of Business Administration -

Informatics Academy| DBA
05.2019 - 05.2021

Tour Executive

Timesworld Travel & Educational Tour Pte.Ltd
03.2017 - 02.2019

Diploma - Tourism And Travel Management

IATA Diploma in Foundation of Travel And Tourism
10.2015 - 03.2016

Tour Operations Manager

Apex International Travels & Tours
11.2013 - 12.2016

Diploma -

LCCC London Chamber of Commerce And Industry
10.2010 - 03.2022

Bachelor of Science - Computer Science And Programming

University of Computer Studies
KHIN HNIN SI