Khin Hnaung
Summary
Experienced Sales Manager with a demonstrated history of working in the System Integrators and Distributor, software firm as well as in end user environment. Skilled in Name account selling and customer management, Business Analyst, Customer Relationship Management, vendor and partner Management, and Marketing management. Well verse in solution sales in networking, IT infra structure, software and firewall devices.
Strong sales professional with a Graduate Diploma focused in Business Marketing from National University of Singapore with first Degree in Information Technologies from University of Computer Technologies.
Since graduate, working in IT industries and believes in continuous learning and upgrading of knowledge through all the possible ways it could and commit to work to pursue the career objectives. Strong in driving the team and work well with the technical team.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Manager
ROOTS Communications Pte Ltd
01.2021 - Current
- Key Account Management in Education Sector and Commercial.
- Bid manager for RFQs and Tenders
- Solution sales and support technical manager for infra requirement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Account Manager
ROOTS Communications Pte Ltd.,
08.2018 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Finding new opportunity, qualifying and generating new leads.
- Reaching out to new customer, presenting of corporate profile, product and services.
- Responsible for working closely with new and existing customer to understand their current and on-going projects requirements.
- Develop, plan and execute sales pipeline and sales strategy.
- Accountable for proposal, ITQ/RFQ, Tenders and quotation to prepare, deliver and follow up.
- Manage Vendors, partners and customers.
- To take charge of overall sales cycle from prospecting till closure and delivery.
Account Manager
Newstead Technologies Pte Ltd
03.2017 - 07.2018
- Finding new opportunity, qualifying and generating new leads.
- Reaching out to new customer, presenting of corporate profile, product and services.
- Responsible for working closely with new and existing customer to understand their current and on-going projects requirements.
- Develop, plan and execute sales pipeline and sales strategy.
- Accountable for proposal, ITQ/RFQ, Tenders and quotation to prepare, deliver and follow up.
- Manage Vendors, partners and customers.
- To take charge of overall sales cycle from prospecting till closure and delivery.
Sales Consultant
EVVO Media Pte Ltd
01.2016 - 02.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Lead generation and Channel penetration.
- Partners and vendors Alliance
- Verification of Tender specifications from GeBiz
- preparing and submitting of tender documents.
- Establishes business and marketing strategy to generate leads for public and private sectors.
- Managing existing key customers and identifying new customer opportunities.
- Manage marketing activities & Market Research
- Customer relationship management.
Business Analyst and Marketing Operation
INNOVIX Distribution Pte Ltd
09.2009 - 11.2015
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Organizing, merging and integration of data from different data source from ERP system and in-house customized database.
- Perform quality assurance to ensure data reliability and consistency
- Conduct Daily Evaluation and verification activities designed to improve business performances.
- Perform root cause analysis and manage error correction process.
- Mining database for critical business insights intelligence and communicate findings to organization.
- Create analytic and tracking reports that helps define business Strategy and Marketing Strategy.
- Test, track and Segment customer’s database in the needs of Business Development Activities
- Taking care of enhancing in house marketing fund management software system to the business requirements and upon increasing of product breadth.
Presales Consultant
SIS Technologies Pte Ltd.,
08.2007 - 03.2009
- Presales for IBM System X servers and Storage.
- Production of responses to Requests for Information and Pricing.
- Involved in Proof-Of-Concept (POC) activities in to assist sales in closing deals.
- Project tracking and follow up for the closed deal (Special Bid Project and IDA)
- In charge of all warranty issues and ad hoc problem.
- Preparing the project execution and roll out plan.
- Reporting to vendor for Daily, weekly and monthly inventory and AR and AP management, Loading of orders via system.
- Other Product Marketing relating matter such as order manager, project delivery management and inventory management.
Information Management Officer
Maykha Industries Co Ltd
04.2001 - 04.2006
- Facilitated cross-functional collaboration by creating shared access points for relevant documentation, fostering a more cohesive organizational culture.
- Provided expert guidance on data privacy issues, keeping abreast of relevant legislation changes and advising on best practices accordingly.
- Improved overall data quality with consistent monitoring, validation, and correction efforts.
- Promoted organizational transparency through the implementation of a centralized document repository accessible to all employees.
- In Charge of hardware and network system maintenance
- Develop hardware and network solution to meet the organizational infrastructure.
- Maintenance of application servers, users’ PCs, with respect to hardware, OS, and application problems.
- Training to end-users (Office applications, networking and system administration)
- Backup and restore process for accounting software (Tally 4.5).
- Develop the customized inventory control system by using Microsoft access data base engine.
- Preparations of user manuals, documentations and logic flows for the customized software.
- Providing user support on software application (Office Automation, Accounting Application)
- Making ad hoc reports per requirements of management.
- Responsible for purchasing ICT resources and deal with the right vendors and contractors.
Desktop Support Engineer
Yoma Bank
03.1997 - 04.2020
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
Bachelor of Science - Computer Technology
University of Computer Studies
Yangon, Myanmar10.1996
Skills
- Staff Management
- VMware Sales Certification, HDS Sales Certification
- Cisco Meraki Black Belt
- HCPA - IP Network (Presales – Certification)
- HCPA - Transmission and Access (Presales – Certification)
- HCSA - Digital Power
- HCSA - Intelligent Collaboration
- HCSA - IP Network
- HCSA – Storage
- HCSA - Transmission and Access
Accomplishments
- Promoted to Sales Manager after 2 successful years in the sales department.
Certification
- CPSP - Certified Professional Sales Person
- Licensed [Job Title] - [Timeframe]
Cooking and gardening
Cooking is an art. You can make a food delicious by putting the heart and soul over ingredients.
Timeline
Sales Manager
ROOTS Communications Pte Ltd
01.2021 - Current
Account Manager
ROOTS Communications Pte Ltd.,
08.2018 - 12.2020
Account Manager
Newstead Technologies Pte Ltd
03.2017 - 07.2018
Sales Consultant
EVVO Media Pte Ltd
01.2016 - 02.2017
Business Analyst and Marketing Operation
INNOVIX Distribution Pte Ltd
09.2009 - 11.2015
Presales Consultant
SIS Technologies Pte Ltd.,
08.2007 - 03.2009
Information Management Officer
Maykha Industries Co Ltd
04.2001 - 04.2006
Desktop Support Engineer
Yoma Bank
03.1997 - 04.2020
Bachelor of Science - Computer Technology
University of Computer Studies
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