KHER YIN ONG (KARYN)
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and work in fast-paced environments to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Executive
EQUIPTEST ENGINEERING PTE LTD
01.2023 - Current
- Provided assessment and information required for proper costing and quoting.
- Interface with customer on product-related issues and propose solutions.
- Prepared pricing strategies and forecasting to management to enhance sales and increase profitability.
- Maintained accurate records of all sales activities, proposals, review and follow-ups on customer's enquiries.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Customer Service Executive
EQUIPTEST ENGINEERING PTE LTD
09.2016 - 12.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Worked closely with operation team to ensure on time delivery in order to meet customer expectation.
- Supported sales team members in achieving individual goals and targets.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Admin Clerk Cum Sales Coordinator
MALFORD CERAMICS PTE LTD
07.2015 - 09.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Education
Diploma in Business Administration
Kaplan Singapore
Singapore12.2016
Skills
Sales Planning
Sales Forecasting
Order Management
Systems and software expertise
Schedule Coordination
Project Management
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Elementary (A2)
Timeline
Sales Executive
EQUIPTEST ENGINEERING PTE LTD
01.2023 - Current
Customer Service Executive
EQUIPTEST ENGINEERING PTE LTD
09.2016 - 12.2022
Admin Clerk Cum Sales Coordinator
MALFORD CERAMICS PTE LTD
07.2015 - 09.2016
Diploma in Business Administration
Kaplan Singapore
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