Kheng Kiat Ong
Overview
3
3
years of professional experience
Work History
Warehouse Packer
Lazada
06.2022 - 09.2022
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Organized items on racks, shelves and bins to maintain established order.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Operated manual pallet jacks and forklifts to move and store materials.
Waiter
Hai Di Lao
3D River Valley Road #02-04, Singapore 179023.
11.2021 - 03.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new servers on restaurant policies and procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Cashier
Macdonald
15 Centre Rd, Singapore 609081
11.2019 - 02.2020
- Responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Diploma in Customer Experience in Business - Business Education
Republic Polytechnic
9 Woodlands Avenue 9, Singapore 73896403.2025
High School Diploma -
Boon Lay Secondary School
11, Jurong West Street 65 Singapore 64835410.2021
Skills
- Data analysis
- Web development
- Problem-solving
- Communication
- Attention to detail
- Adaptability
- Proficient in Microsoft Office
- Knowledge of database management system such as MySQL
- Experience with graphic design software such as Adobe Photoshop and InDesign
Accomplishments
- Yuhua Trust Award (2021)
- Yuhua Trust Award (2022)
- Yuhua Trust Award (2023)
- Eagles Award (2021)
- Colors Award (2021)
Timeline
Warehouse Packer
Lazada
06.2022 - 09.2022
Waiter
Hai Di Lao
11.2021 - 03.2022
Cashier
Macdonald
11.2019 - 02.2020
Diploma in Customer Experience in Business - Business Education
Republic Polytechnic
High School Diploma -
Boon Lay Secondary School