Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kheng Kiat Ong

Overview

3
3
years of professional experience

Work History

Warehouse Packer

Lazada
06.2022 - 09.2022
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Operated tape machines, scales and label printers to package items correctly.
  • Created shipping labels to complete daily order processing.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Organized items on racks, shelves and bins to maintain established order.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Operated manual pallet jacks and forklifts to move and store materials.

Waiter

Hai Di Lao
11.2021 - 03.2022
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new servers on restaurant policies and procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials, and took drink orders.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Cashier

Macdonald
11.2019 - 02.2020
  • Responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Diploma in Customer Experience in Business - Business Education

Republic Polytechnic
9 Woodlands Avenue 9, Singapore 738964
03.2025

High School Diploma -

Boon Lay Secondary School
11, Jurong West Street 65 Singapore 648354
10.2021

Skills

  • Data analysis
  • Web development
  • Problem-solving
  • Communication
  • Attention to detail
  • Adaptability
  • Proficient in Microsoft Office
  • Knowledge of database management system such as MySQL
  • Experience with graphic design software such as Adobe Photoshop and InDesign

Accomplishments

  • Yuhua Trust Award (2021)
  • Yuhua Trust Award (2022)
  • Yuhua Trust Award (2023)
  • Eagles Award (2021)
  • Colors Award (2021)

Timeline

Warehouse Packer

Lazada
06.2022 - 09.2022

Waiter

Hai Di Lao
11.2021 - 03.2022

Cashier

Macdonald
11.2019 - 02.2020

Diploma in Customer Experience in Business - Business Education

Republic Polytechnic

High School Diploma -

Boon Lay Secondary School

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Kheng Kiat Ong