Khalil Pratap
Singapore
Summary
Accomplished and results driven professional with expertise in Commercial Payment Solutions & Financial Services industry with 21 years of experience in Sales & Business Development , Client Management and Customer Onboarding. An adaptable and transformational leader with an ability to work alone or in a group with a proven history of sales productivity, onboarding and success building relationships.
Overview
16
16
years of professional experience
Work History
Leader Client Onboarding Services
American Express International Inc
08.2019 - Current
- It is a key leadership position representing the APAC Implementation function, including holding a position in the Country GM's leadership team for Singapore, Hong Kong & Taiwan
- Establish, build, and maintain collaborative relationships with multiple stakeholders to deliver high-quality implementation support.
- Lead Project Managers on assigned implementations by developing project plans, goals, tactics, timelines, key milestones, etc.
- Collaborate with members of the country leadership team on cross-functional workstreams & demonstrating exemplary leadership behaviors
- Coach, motivate, and drive high team engagement through regular one on ones, team meetings, quarterly R&R & Sales Incentive recognition, creation of tailored development plans, and providing regular performance feedback
Head of Account Development
American Express International Inc
03.2017 - 08.2019
- Leading the Account Management Team in a Business to Business & T&E environment, prospecting, portfolio management, and closing a variety of key industry opportunities with a commercial card proposition
- Maintaining scorecard sales success measured through achievement of team sales growth in terms of new volume and cross-selling of new solutions within existing base,
- Driving initiatives with merchant partnerships team that deliver growth in key non-T&E areas by using a strong commercial acumen
- Actively participating in market's leadership team with responsibilities for supporting broader Singapore business strategies and employee engagement initiatives within Singapore market
- Holding accountability for fully engaging in Performance Management & Developing Planning Process with a clear focus on employee engagement
- Delivering on team's scorecard which focuses on new billings and activation of new businesses within predefined segments
Global Account Manager
American Express International Inc
03.2015 - 02.2017
- Global & Regional client management of a $200M+ portfolio of strategic, high value clients from within the Global Client Group
- Accountable for leading the overall program strategy, focusing on driving program growth, product penetration through the cross-sell of other Payment products and solutions and in understanding and collaborating to deliver against customer goals and objectives
- Responsibility includes leading RFP's, developing and executing the customer strategy, maintaining open channels of communication between the global, regional and local client and account management teams and deepening and expanding business relationships with key decision makers
Regional Account Manager
American Express International Inc
06.2012 - 02.2015
Account Development Manager, Large Market
American Express Banking Corp
07.2007 - 05.2012
Education
Project Management - Project Management
Indian Institute of Management, Raipur
India05.2021
American Express and Harvard Certificate in Leadership -
Leadership Certificate
Singapore05.2021
Masters of Management Studies (MBA) -
Mumbai University
India05.2003
Bachelors of Commerce -
Mumbai University
India05.2001
Skills
- Sales, Business Development & Client Management
- Business Strategies & Leadership
- Commercial Payment Solutions
- Client Onboarding & Implementations
- Contract / RFP Negotiations
Accomplishments
- Chairman's Award
- Presidents Club Award
- Global Mindset Award
- Led the successful deployment of an onboarding process for Small & Medium Size Enterprises in Hong Kong. Improved Cycle time by 50%
- Led the strategy to extend additional support on AML Review & Underwriting to Sales colleagues in Singapore & Hong Kong
- Led Net Promoter Score Strategy for the client management channel and recorded highest customer satisfaction improvements in the region (+70 bps improvement )
- Led the global retention strategy for one of the largest mining companies and secured a 5 year partnership for $750M across 18 countries
Awards
Accomplishments
Timeline
Leader Client Onboarding Services
American Express International Inc
08.2019 - Current
Head of Account Development
American Express International Inc
03.2017 - 08.2019
Global Account Manager
American Express International Inc
03.2015 - 02.2017
Regional Account Manager
American Express International Inc
06.2012 - 02.2015
Account Development Manager, Large Market
American Express Banking Corp
07.2007 - 05.2012
Project Management - Project Management
Indian Institute of Management, Raipur
American Express and Harvard Certificate in Leadership -
Leadership Certificate
Masters of Management Studies (MBA) -
Mumbai University
Bachelors of Commerce -
Mumbai University
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