Sri Daniah
Summary
Adept at enhancing security and customer service protocols, my tenure at Certis Cisco showcased my ability to streamline screening processes and foster positive relationships. Leveraging skills in security screenings and superior customer service, I improved safety and passenger satisfaction. My proactive approach and keen observance have been effective in maintaining high-security standards.
Overview
7
7
years of professional experience
Work History
Security Officer
Certis Cisco
Tuas Checkpoint
07.2023 - 08.2024
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Maintained a safe environment for travelers by consistently enforcing checkpoint safety regulations and protocols.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Promote a welcoming environment by addressing the needs of diverse passengers, including those with disabilities or special requirements.
- Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used hand held metal detectors and performed pat-downs to look for unauthorized materials and weapons.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus on suspicious persons or unattended items
- Checking cars, bikes, buses and passengers belongings to ensure safety and no illegal items were brought
- Assist travelers who has difficulty with clearance or arrival card
- Traffic control for cargo side, ensure drivers go through xray for cargo sides.
Security Officer
Certis Cisco
Jurong Port
06.2022 - 06.2023
- Greeted port users professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Operations Assistant
Westlite Dormitory
Yew Tee Dormitory
01.2021 - 12.2021
- Solved problems timely and effectively, ensuring job done quickly
- Assisted operations manager with planning of routine operations
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Collaborated with other departments to foster smooth operation of daily processes.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Escort migrant workers to complete health checks during covid
- Ensure that the migrant workers are discharged in orderly manner according to document
- Ensure that the rooms are clean and meals are enough for the migrant workers.
Food Service Worker
Eighteen Chefs
Bukit Panjang Plaza, Bugis Junction
01.2018 - 12.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
N Levels -
Northland Secondary School
Yishun10.2017
PSLE -
Si Ling Primary School
Woodlands12.2011
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- Superior customer service
- Security Screenings
- Relationship building and management
- Conflict de-escalation
- Metal detector operation
- Personnel screening
- Government security clearance
- Patrolling
- Verbal and written communication
- Security Protocols
- Traffic Control
Timeline
Security Officer
Certis Cisco
07.2023 - 08.2024
Security Officer
Certis Cisco
06.2022 - 06.2023
Operations Assistant
Westlite Dormitory
01.2021 - 12.2021
Food Service Worker
Eighteen Chefs
01.2018 - 12.2020
N Levels -
Northland Secondary School
PSLE -
Si Ling Primary School