Khaleeda Natasha Bte Jafli
Singapore
Summary
A reliable, responsible and team player, I would like to explore and gain knowledge in the working world. It would be a good opportunity for me to learn an experience in a working culture which is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I may gradually adapt to changes, but I will always strive my best to the abilities.
Overview
7
7
years of professional experience
Work History
Digital Ambassador (Internship)
M1 LIMITED (Peranakan Place / Jurong Point)
09.2023 - 02.2024
- Provide prompt customer service to the customers
- Assist customers on the M1+ App
- Assist in controlling the queue management
- Handle enquiries from the Members of Public
- Administer the administrative tasks like printing, photocopying forms and arranging of confidential documents
- Housekeeping
Consultant (Internship)
WSH Experts Pte Ltd
10.2020 - 12.2020
- Provide prompt customer service to the clients
- Handle documentation process of the clients for ISO, BizSafe
- Calling of clients to get information of their company
- Meeting clients to issue their documents at their company location.
Visitor Service Centre (Temporary Staff)
Immigration Checkpoint Authority
12.2019 - 02.2020
- Provide prompt customer service to the applicants
- Assist to check the documentation and ensure that all documents are arranged in orderly manner
- Assist in controlling the queue management
- Handle enquiries from the Members of Public
- Administer the administrative tasks like printing, photocopying forms and arranging of confidential documents
- Assist in the Student and Long-Term Pass.
Visitor Service Centre (Temporary Staff)
Immigration Checkpoint Authority
02.2019 - 03.2019
- Provide prompt customer service to the applicants
- Assist to check the documentation and ensure that all documents are arranged in orderly manner
- Assist in controlling the queue management
- Handle enquiries from the Members of Public
- Administer the administrative tasks like printing, photocopying forms and arranging of confidential documents
- Assist in the Student and Long-Term Pass.
Cashier (Internship)
Toys R Us
05.2017 - 06.2017
- Provide customer service to the customers
- Handle cashiering
- Assist the customers to find products (toys)
- Handle the closing sale
- Maintain the retail store.
Education
Diploma in Customer Experience Management with Business -
Republic Polytechnic
01.2024
Higher Nitec in Human Resource and Administration -
Institute Technical Education College Central
04.2021
Certificate in Business Management -
PSB Academy
11.2019
Nitec in Business Services -
Institute Technical Education College Central
12.2018
N'Level -
Hougang Secondary School
12.2016
Skills
- Microsoft Word
- Communication
- Multitasking
- Attention to Details
- Customer Experience Service Excellence
- Creative thinking
- Leadership
Volunteer And Leadership Experience
Republic Polytechnic
BRAG 2022: League Games Captain’s Ball
Jan 2023
Competitor
- Compete with other teams
School of Hospitality
Gives Back: Project CompassioNATION
Dec 2022
Student Volunteer
- Participated in the activities
School of Hospitality
Study Trip Brisbane- Australia
Sept 2022
Member / Student Leader
- Handle and coordinate the team
- Participate the activities with members
ITE College Central
Human Resource Club
Apr 2020 – Mar 2021
Member / Team Leader
- Lead the team in participating a Competition
- Handle video editing for an event
- Join activities with members
Batidas Centro
Jan 2017 – Dec 2018
Section Leader
- Conduct training sessions with CCA members
- Assist President and Vice President on planning every week agenda
Hougang Secondary School
Service-Learning Club
Jan 2013 – Dec 2016
Member / Vice – President
- Assisted Teacher in Charge in planning events
- Handle attendance of the members
- Performed Magic Trick during events to the guests
- Assisted President to handle administration
- Assisted Teacher in Charge and President on planning every week agenda
Achievements And Awards
- EDUSAVE MERIT BURSARY 2023
- EDUSAVE CERTIFICATE OF ACADEMIC ACHIEVEMENT 2023
- iDARE ENTREPRENURIAL CHALLENGE 2023
- SERVICE STAR AWARD 2020 (Gold Award)
- ITE COMMUNITY SCHOLARSHIP 2020
- ITE DIRECTOR’S LIST 2018
- EDUSAVE MERIT BURSARY2017 – 2018
- EDUSAVE CERTIFICATE OF ACADEMIC ACHIEVEMENT 2017 – 2018
- CHINGAY 2016
- PEOPLE ASSOCIATION YOUTH MOVEMENT 2015 (Silver Award)
- EDUSAVE CHARACTER AWARD 2013
- SINGAPORE YOUTH FESTIVAL 2012 (Silver Award)
References
Mr Jimmy Quek
Republic Polytechnic
Mentor / Programme Chair
Email: jimmy_quek@rp.edu.sg
Contact Number : +65 9386 9775
Ms Teo Szu Chen
ITE College Central
Lecturer
Email: joyce_s_c_teo@ite.edu.sg
Contact Number: +65 9235 7139
Languages
English
Malay
Timeline
Digital Ambassador (Internship)
M1 LIMITED (Peranakan Place / Jurong Point)
09.2023 - 02.2024
Consultant (Internship)
WSH Experts Pte Ltd
10.2020 - 12.2020
Visitor Service Centre (Temporary Staff)
Immigration Checkpoint Authority
12.2019 - 02.2020
Visitor Service Centre (Temporary Staff)
Immigration Checkpoint Authority
02.2019 - 03.2019
Cashier (Internship)
Toys R Us
05.2017 - 06.2017
Diploma in Customer Experience Management with Business -
Republic Polytechnic
Higher Nitec in Human Resource and Administration -
Institute Technical Education College Central
Certificate in Business Management -
PSB Academy
Nitec in Business Services -
Institute Technical Education College Central
N'Level -
Hougang Secondary School
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