Khai Shin Lu
Summary
To join an organization that offers me to a stable and positive atmosphere and inspires me to contribute to its growth with my unending pursuit for excellence in the field.
To obtain a position in a leading information technology group that utilizes my skills as consistent troubleshooter with great attention to detail.
Overview
2
2
years of professional experience
Work History
IT Support Assistant
ZTO Asia LTE PTD
11.2022 - Current
- Created support service tickets and used web-based ticketing systems to track and deliver support services.
- Deliver troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware and network connectivity.
- Configure and deploy new systems and hardware
- Train end users on new systems and software
- Passionate about learning and committed to continual improvement.
- Developed and implemented standardized operating procedures (SOPs) for various IT processes.
Waiter
Bar Bar Black Sheep
04.2022 - 11.2022
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
High School Diploma -
Olympia College
Malaysia12.2021
UEC A-Level
Poi Lam High School
Malaysia10.2017
UEC
Tsung Wah Pricate School
Malaysia10.2016
Skills
- Windows & Mac OS troubleshooting
- Microsoft 365
- Hardware & Software troubleshooting
- Hardware & Software installation
- Networking & Network Administration
- Jira (IT Service Management)
- Cloud Platform Management (Microsoft Azure)
Timeline
IT Support Assistant
ZTO Asia LTE PTD
11.2022 - Current
Waiter
Bar Bar Black Sheep
04.2022 - 11.2022
High School Diploma -
Olympia College
UEC A-Level
Poi Lam High School
UEC
Tsung Wah Pricate School
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