Khairunnisa Nasir
Counsellor
Summary
Empathetic and dedicated Senior Case Manager with 8 years of experience case management and counselling. Guides and provides training to case managers and social workers in solving client needs effectively, simultaneously engaging personally in case work and counselling. Compassionate professional giving back to community through service to others.
Overview
14
14
years of professional experience
Work History
Assistant Senior Case Manager
Singapore After-Care Association
Singapore
01.2020 - 02.2024
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Partnered with local organizations to expand access to social and community services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Liaised with social worker to expedite financial assistance.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Evaluated treatment plans against individual goals.
- Conducted individual sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
- Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
- Facilitated successful transitions between various stages of care by closely monitoring progress and adapting case plans as needed.
- Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
- Collaborated with individuals and families to evaluate service delivery.
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Provided safety planning, crisis intervention and case management to clients.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Case Manager
Singapore After-Care Association
Singapore
01.2016 - 01.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Liaised with social worker to expedite financial assistance.
Retail Sales Manager
D'Fatiin Collections
Singapore
01.2010 - 01.2016
- Sales Person, Trainer, Stock-Take, Cashier, Customer Service, Accountant and Interviewer
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
Bachelor of Arts - Psychology
Murdoch University
Singapore02.2016
Diploma - Islamic Studies
Al-Zuhri Institute of Higher Learning
Singapore01.2013
Diploma - Counselling
KAPLAN Higher Education Institution
Singapore01.2011
GCE O Level -
Madrasah Al-Maarif Al-Islamiah
Singapore01.2008
Madrasah Al-Maarif Al-Islamiah
Singapore01.2004
Skills
- Community Resources
- Client Advocacy
- Care Coordination
- Care Planning
- Cross-cultural sensitivity
- Needs Assessment
- Individual Development Plans
- Positive Attitude
- Problem-Solving
- Case Documentation
- Decision-Making
- Relationship Building
- Case Management Tracking
- Case Planning
- Case Needs Assessment
- Staff Management
- Crisis Intervention
- Home Visits and Inspections
- Intervention Plans
- Email and Telephone Etiquette
- Case Management
- Performance Tracking
- Individualized counseling
- Staff education and training
- Social Work
- Progress Evaluations
- Certified in CPR/AED
- Client Needs Assessments
- Interviewing skills
- Service planning
- Client meetings
Certification
- Security and Safety Awareness - 2016
- Helping Families of Addicts - 2016
- Cognitive Behavioural Therapy - 2016
- Motivating Offenders to Change - 2016
- Crime and Punishment - 2017
- Suicide Intervention Skills Workshop - 2019
- Supporting Clients in Their Trauma Recovery - 2019
- Certificate in Supervision for Social Service - 2020
- Supporting People With Cognitive Impairments Engaged in the Criminal Justice System - 2020
- Addiction Assessment and Treatment Pathways Training - 2020
- Addictions and the Family - 2020
- Understanding Trauma and Attachment - 2020
- Supervisors and First Line Managers - 2020
- Certificate in Supervision (Intermediate) - 2021
- Social Work and the Criminal Courts - 2021
- Eliciting Change Talk! Motivational Interviewing For Addiction Change - 2021
- Foundation Module in Mental Health for Social Workers - 2021
- Supporting Clients in Their Trauma Recovery - 2021
- Family Work Training - 2021
- Strengthening Relationships Through Restorative Practices in Prisons - 2021
- Internet Gaming Disorder - 2021
- Singapore Mental Health Conference - 2022
- Working With Women in Recovery - 2022
- Correctional Psychiatry - 2022
- Recovery-based Care - 2022
- CARE Network Summit: Igniting Connections, Empowering Lives - 2022
- Family and Domestic Violence Awareness - 2022
- Practise Insights: Working with Housing Issues - 2022
- Black Dog Days: Working With Persons with Depressive Disorders - 2022
- SANA Conference: Recovery and Desistance From Substance Abuse - 2022
- Developing Safer Trauma Informed Practice - 2022
- Financial Capabilities ans Asset Building (Train The Trainers) - 2022
- Simplified COR & AED Training - 2023
- CARE Network Summit: Desistance in CommUNITY - 2023
- Fireside Chat on Singapore Financial Capability and Asset Building Innovations for Specific Vulnerable Populations - 2023
- Integrating Financial Capability and Asset Building in Working with Low-Income Families; Opportunities, Creativity, and Sustainability - 2023
- Person of The Therapist - 2024
Sports and fitness
I am a firm believer of holistic well-being. I am committed to taking care of both mental and physical health. I am a fitness enthusiast, finding joy in playing sports and working out. I am pursued my passion in netball and attained several certifications including CPR-AED, Foundation Netball Coaching, and Level 1 Netball Coaching.
Languages
Arabic
Elementary (A2)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Assistant Senior Case Manager
Singapore After-Care Association
01.2020 - 02.2024
Case Manager
Singapore After-Care Association
01.2016 - 01.2020
Retail Sales Manager
D'Fatiin Collections
01.2010 - 01.2016
Bachelor of Arts - Psychology
Murdoch University
Diploma - Islamic Studies
Al-Zuhri Institute of Higher Learning
Diploma - Counselling
KAPLAN Higher Education Institution
GCE O Level -
Madrasah Al-Maarif Al-Islamiah
Madrasah Al-Maarif Al-Islamiah