KHAIRUNNISA NADHIRAH
Summary
I am a dedicated Clinic Administrator at Loh & Loh Clinic & Surgery since 2021.
Overview
12
12
years of professional experience
Work History
Clinic Administrator
Holistic Clinic & Surgery
08.2024 - Current
- Mentored junior administrative staff, promoting best practices in clinic operations and patient interaction techniques.
- Assisted in scheduling physiotherapy appointments between therapist and clinics, creating a streamlined and efficient appointment system.
- Streamlined patient scheduling processes to enhance operational efficiency and reduce wait times.
- Developed patient communication protocols, ensuring clarity and consistency in service delivery.
- Coordinated community outreach events to promote the clinic''s services and foster positive relationships with local organizations: i.e nursing home visits and subsidised company-wide health screenings.
- Oversaw inventory management of medical supplies, optimizing procurement and reducing costs.
Clinic Administrator
Loh & Loh Clinic & Surgery
10.2021 - 07.2024
- Assisted in patient communication protocols, ensuring clarity and consistency in service delivery.
- Oversaw inventory management of medical supplies, optimizing procurement and reducing costs.
- Provided administrative support by maintaining complete patient documents.
- Served as first point of contact with new and returning patients.
- Scanned and filed patient documents and files to provide accurate information to clinic staff.
Senior Sales Assistant
Yankee Candle, Pure Senses Pte Ltd
12.2016 - 01.2018
- Assisted customers with product selections, enhancing overall shopping experience.
- Collaborated with team members to streamline sales processes and improve customer service.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Supported management in executing visual merchandising strategies aligned with brand standards.
- Increased sales by building strong customer relationships and providing excellent service.
Research Intern
Takasago International Corporation
03.2016 - 07.2016
- Completed research, compiled data, and assisted in timely reporting.
- Preparation of samples for testing, data collection and overseas presentations.
- Assisted in preparing detailed reports and presentations for stakeholders.
- Maintained detailed records of experimental procedures, providing transparency and replicability of results upon request by supervisors or collaborators.
Sales Assistant
Design & Comfort Singapore
12.2013 - 03.2014
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and system updates.
- Trained new staff on sales techniques and operational procedures to ensure consistency.
- Managed point-of-sale transactions efficiently, ensuring accurate cash handling and reporting.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Advanced Diploma - Specialty Chemicals
Singapore Polytechnic
03-2022
Specialist Diploma - Formulation Science And Technology
Singapore Polytechnic
09-2021
Diploma - Perfumery and Cosmetic Science, Theatre Performance and Production
Singapore Polytechnic
04.2017
GCE Ordinary Level - undefined
Kranji Secondary School
12.2013
Primary School Leaving Examination - undefined
Yew Tee Primary School
12.2009
Skills
- Appointment scheduling
- Customer service
- Problem solving
- Attention to details
- Organizational and time management skills
- Corporate communications
- Fluent in English, Malay and Mandarin
CO-CURRICULUM ACTIVITIES
Office Suite software. Data entry. Organizational and time management skills. Corporate communications. Problem solving. Customer service. Attention to details. Fluent in English and Mandarin.
References
Office Suite software., Data entry., Organizational and time management skills., Corporate communications., Problem solving., Customer service., Attention to details., Fluent in English and Mandarin.
Awards
Office Suite software., Data entry., Organizational and time management skills., Corporate communications., Problem solving., Customer service., Attention to details., Fluent in English and Mandarin.
Timeline
Clinic Administrator
Holistic Clinic & Surgery
08.2024 - Current
Clinic Administrator
Loh & Loh Clinic & Surgery
10.2021 - 07.2024
Senior Sales Assistant
Yankee Candle, Pure Senses Pte Ltd
12.2016 - 01.2018
Research Intern
Takasago International Corporation
03.2016 - 07.2016
Sales Assistant
Design & Comfort Singapore
12.2013 - 03.2014
GCE Ordinary Level - undefined
Kranji Secondary School
Primary School Leaving Examination - undefined
Yew Tee Primary School
Advanced Diploma - Specialty Chemicals
Singapore Polytechnic
Specialist Diploma - Formulation Science And Technology
Singapore Polytechnic
Diploma - Perfumery and Cosmetic Science, Theatre Performance and Production
Singapore Polytechnic
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