Khairunnadia D Yusoff

1. Supported development team in generation of technical requirements and product documentation to achieve process commonality.

2. Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.

3. Identify opportunities to improve business processes and contribute to continuous improvement initiatives.
4. Data analysis and other relevant KPIs to evaluate success of campaigns and marketing.
5. Ensured compliance with industry regulations by staying up-to-date on current standards and incorporating them into product designs as needed.
6. Stay informed about company policies, procedures, and updates to provide accurate information to clients.
7. Assist customer support team with product information, usage, and troubleshooting.
8. Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.

9. Direct collaboration with cross-functional teams such as Engineering to implement solutions for business improvement.

1. Provided ongoing direction and leadership for program operations.

2. Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

3. Established strategic partnerships with external organizations, expanding program reach and impact.

4. Orchestrated smooth and efficient program development by collaborating with cross-functional teams.

5. Motivated and directed the team to align operations with the organizational mission.
6. Developed and maintained relationships with external partners to facilitate program operations.

7. Kept program-related data accurate, up-to-date and easily accessible for accessibility.

8. Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

9. Enhanced program efficiency by streamlining processes and implementing innovative solutions.

1. Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

2. Managed high call volume while maintaining a courteous and professional demeanor.

3. Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

4. Enhanced customer satisfaction by resolving issues promptly and professionally.

5. Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

6. Provided primary customer support to internal and external customers.

7. Maintained and managed customer files and databases.

8. Collaborated with team members to create effective strategies for improving overall customer experience.