Khairulfadly Bin Sunari Raden
Flight Attendant
Summary
Dynamic and dedicated professional with extensive experience as a Flight Attendant at Singapore Airlines, recognized for exceptional service excellence and strong interpersonal skills. Proven ability to manage emergencies and enhance customer satisfaction, contributing to high performance ratings. Certified in Emergency First Aid Response, demonstrating commitment to safety and care.
Possesses excellent interpersonal skills and positive, upbeat attitude. Familiar with safety protocols in aviation and adept at delivering exceptional customer service. Committed to ensuring passenger comfort and safety while fostering pleasant flight experience.
Skilled nursing professional with more than 5 years of experience and passion for providing highest quality of behavioral and medical care. Compassionate and empathetic advocate for patients and families. Skillfully assesses health status, develops diagnoses and manages care for patients with acute and chronic concerns. Experienced in structured and unstructured environments, smoothly coordinating multiple activities and competing priorities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Flight Attendant
Singapore Airlines
09.2018 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
COVID-19 Vaccinator, Nurse In Charge
Fullerton Healthcare Group
04.2021 - 08.2021
- Completed screening questions with patients following CDC guidelines.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Assisted in training new vaccinators on proper techniques and protocols, ensuring a high level of competence and adherence to best practices.
- Continuously monitored vaccine supply levels and expiration dates, minimizing waste and optimizing resource utilization at vaccination clinics.
- Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
- Managed situations in compliance with legal requirements and with minimal risk to patient and institution.
- Monitored vital signs and documented details for informational and treatment purposes.
- Assisted physicians with completing medical procedures and treatments.
SSO Processing Officer, Covid-19 Support Grant
Ministry of Social and Family Development, MSF
05.2020 - 03.2021
- Improved turnaround times for applications through effective prioritization and multitasking.
- Managed a high volume of applications while consistently meeting established deadlines and maintaining accuracy standards.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Maintained accurate records for all processed applications, ensuring easy retrieval when needed.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.
Staff Nurse, Multi-Disciplined Ward
Khoo Teck Puat Hospital
03.2013 - 02.2018
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Mentored new nursing staff, supporting their professional growth and development.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
Military Officer
Singapore Armed Forces
01.2011 - 12.2012
- Adhered to strict protocols and followed orders while conducting operational missions.
- Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
- Coordinated joint exercises with foreign military partners to strengthen alliances and improve interoperability.
- Trained personnel to improve performance and attain mission-ready status.
- Participated in high-level planning sessions for future campaigns, providing valuable input based on subject matter expertise.
- Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
Education
Diploma In Nursing - Health Sciences
Nanyang Polytechnic
Singapore, Null, Singapore 04.2007 - 01.2010
Skills
Singapore Airlines Flight Attendant:
- Service Excellence
- Flight Risk Management
- Emergency First Aid Response
- Skilled in Public Speaking
- Strong Interpersonal Skills
- Strong work ethic
- Reliability and punctuality
- Effective Relationship Building
Staff Nurse, KTPH :
- Service Champion Award FY 2013
- Service Champion Award Jan-Jun 2015
- Service Champion Award Jul-Dec 2105
- Service Champion Award Jan-Dec 2016
- Problem Solving & Decision Making at Operational Levels, Kaplan Professional,2014
- Ready to Serve Workshop, 2014, KTPH
- Sustaining Service Quality Workshop, 2017, KTPH
- Service Excellence Workshop, 2017, KTPH
- Basic Conversational Chinese, 2016, KTPH
- Disaster Medical Responder's Course, 2014, MOH
Accomplishments
- National Team Athlete, 2015-2016, Double Gold Medalist
- Class Monitor turn Prefect Member, 1998-2002, Xingnan Primary School
- Student Councillor Team Leader, 2013-2016, Jurong Secondary School
Timeline
COVID-19 Vaccinator, Nurse In Charge
Fullerton Healthcare Group
04.2021 - 08.2021
SSO Processing Officer, Covid-19 Support Grant
Ministry of Social and Family Development, MSF
05.2020 - 03.2021
Flight Attendant
Singapore Airlines
09.2018 - Current
Staff Nurse, Multi-Disciplined Ward
Khoo Teck Puat Hospital
03.2013 - 02.2018
Military Officer
Singapore Armed Forces
01.2011 - 12.2012
Diploma In Nursing - Health Sciences
Nanyang Polytechnic
04.2007 - 01.2010
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