Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khairulamirin Amiruddin

Summary

Proven IT Support Engineer with a track record of optimizing system performance and enhancing security measures at companies like Sysnet System And Solutions Pte Ltd. Skilled in Network Troubleshooting and fostering professional development, I excel in delivering high-quality support and innovative solutions, significantly improving client satisfaction and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Sysnet System And Solutions Pte Ltd (WRS)
07.2022 - Current
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
  • Collaborated with other IT professionals to address complex technical problems effectively.
  • Assessed the needs of end users to recommend appropriate hardware or software upgrades as necessary.

IT Support Engineer (Roaming)

Sysnet System And Solutions Pte Ltd
03.2022 - 07.2022
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Streamlined data storage by designing and implementing effective backup solutions.
  • Delivered consistent high-quality support, resulting in increased client satisfaction and retention rates.
  • Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.

Data Centre Engineer

PCCW Solutions (CAAS)
04.2021 - 03.2022
  • Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
  • Provided training and mentorship to junior engineers on best practices in data center management.
  • Ensured compliance with industry standards and regulations by conducting thorough audits of data center operations.
  • Identified opportunities for cost reduction in power consumption through careful analysis of cooling requirements and equipment utilization rates.

Data Centre Engineer

NCS (ICA)
10.2020 - 01.2021
  • Provided training and mentorship to junior engineers on best practices in data center management.
  • Evaluated emerging technologies for potential integration into existing infrastructure enhancing overall system performance.
  • Contributed to the design of new data centers by providing input on layout optimization, power distribution strategies, and cooling solutions.
  • Enhanced security measures through the installation of firewalls, intrusion detection systems, and access control mechanisms.

Corporal

Singapore Armed Forces
04.2017 - 04.2019
  • Implemented lean principles within operations, reducing waste and increasing overall productivity.
  • Spearheaded cross-training initiatives within the team, fostering a culture of continuous learning and professional development.
  • Coordinated cross-functional teams during new product launches, effectively managing logistics requirements from inception to completion.
  • Supported strategic sourcing initiatives by conducting thorough market research and presenting findings to the procurement team for informed decision-making purposes.

Warehouse Assistant

Fedex
11.2015 - 01.2016
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Education

Diploma in Cloud Management & Operations -

ITE College East
09.2024

NITEC In Computer & Networking -

ITE College West
12.2016

N Level -

Siling Secondary School
12.2014

Skills

  • Remote Desktop Support
  • Network Troubleshooting
  • Help Desk Support
  • IT Asset Management
  • Software Installation

Certification

  • AWS Cloud Foundations
  • BITS & BYTES OF COMPUTER & NETWORKING
  • COMPTIA A+ (220-1001)
  • COMPTIA A+ (220-1002)
  • FOUNDATIONS OF PROJECT MANAGEMENT
  • PROJECT PLANNING
  • INFORMATION SECURITY AWARENESS
  • INTRODUCTION TO AZURE SQL
  • TECHNICAL SUPPORT FUNDAMENTALS

Timeline

IT Support Engineer

Sysnet System And Solutions Pte Ltd (WRS)
07.2022 - Current

IT Support Engineer (Roaming)

Sysnet System And Solutions Pte Ltd
03.2022 - 07.2022

Data Centre Engineer

PCCW Solutions (CAAS)
04.2021 - 03.2022

Data Centre Engineer

NCS (ICA)
10.2020 - 01.2021

Corporal

Singapore Armed Forces
04.2017 - 04.2019

Warehouse Assistant

Fedex
11.2015 - 01.2016

Diploma in Cloud Management & Operations -

ITE College East

NITEC In Computer & Networking -

ITE College West

N Level -

Siling Secondary School

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Khairulamirin Amiruddin