KHAIRUL ARIFIN YUSAINI
Jurong West
Summary
Experienced in high-volume restaurant environments. Gain multiple experience in barista throughout my working experience. Knowledgeable about sales and service strategies, method of coaching junior employees and techniques for improving revenue by promoting items and taking advantage of upsell opportunities. Advanced user of Point-of-Sale systems and familiar with restocking supplies, maintaining clean customer and work areas as well as accurately handling money. Highly organized, detail-oriented, and have strong communication skills.
Overview
10
10
years of professional experience
Work History
Bar Manager
The Providore Mandarin Gallery
2024.07 - Current
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
Bar Supervisor
The Providore Mandarin Gallery
2023.08 - 2024.06
- Assisting the bar manager in overlooking bar operations and SOP.
- Ensuring fellow baristas maintain bar cleanliness
- Trained new hires in drinks handling and safety protocols to boost knowledge and performance.
- Served consistent portions following recipes and control standards.
Barista/Server/Cashier
PICANHAS/PANQUECAS SG
2022.02 - 2023.07
- Supervision of the current establishment day-to-day operations carried out in accordance to the outlet SOP
- Assisting managers and directors in planning and execution of events and projects, ad-hoc
- Create new promotions and monthly specials for customers
- Involved in the mocktail masterclass organize by the company in 2022 as the bar back
- Curated mocktails for seasonal specials and also kickstart the coffee programme in Picanhas while given a chance to teach peers how to make coffee and understanding the basics
Coffee Master/Barista/Cashier
STARBUCKS COFFEE COMPANY
2019.05 - 2022.01
- Trained new employees in groups and create an one-to-one scenario
- Developed and demonstrate skillful and creative forms of latte art to engage customers
- Maintaining coffee/bar equipment and performed minor repairs to ensure machines are functioning properly
- Trained, scheduled and supervised barista to maintain and uphold store policies and optimize staffing patterns
- Prioritise order request while managing interruptions
- Handle and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction
Barista (Internship)
Spinelli Coffee Company
2016.07 - 2016.12
- Create wide variety of hot and cold drinks in average shifts with consistent positive customer satisfaction scores
- Constantly expanded personal knowledge of coffee styles and varieties
- Engendered customer loyalty by acknowledging personal preferences and allergy information
- Made and served brand-specific cafe beverages with speed, quality and consistency
Server
Papparich
2015.01 - 2016.02
- Create warm relationship with regular customers
- Bussed and reset tables to keep dining table areas clean
- Worked with POS system to place customer order, manage bills and handle complimentary items
Education
Spinelli Coffee Company
12.2016
NITEC - Food & Beverage Services
Institute of Technical Education
01.2016
GCE N-level -
Kent Ridge Secondary School
01.2014
PSLE -
Fuhua Primary School
01.2010
Pandan Primary School
01.2007
Skills
- Stocking and replenishing
- Communication skills
- Coffee expertise
- Problem-solving skills
- Beverage preparation
- Product knowledge
- Team-oriented
- Product and service sales
- Customer service
- Staff Supervision
- Scheduling Staff
- Customer Relationship Building
Languages
English
Malay language
Timeline
Bar Manager
The Providore Mandarin Gallery
2024.07 - Current
Bar Supervisor
The Providore Mandarin Gallery
2023.08 - 2024.06
Barista/Server/Cashier
PICANHAS/PANQUECAS SG
2022.02 - 2023.07
Coffee Master/Barista/Cashier
STARBUCKS COFFEE COMPANY
2019.05 - 2022.01
Barista (Internship)
Spinelli Coffee Company
2016.07 - 2016.12
Server
Papparich
2015.01 - 2016.02
Spinelli Coffee Company
NITEC - Food & Beverage Services
Institute of Technical Education
GCE N-level -
Kent Ridge Secondary School
PSLE -
Fuhua Primary School
Pandan Primary School
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