Khairil Shahryn Bin Shapeey
Summary
Dedicated professional with a demonstrated history of working with SATS Ltd.
Able to collaborate, lead & work under pressure, adapting to new and dynamic
situations. Passion to serve & delight. Possess an insatiable thirst for knowledge.
Overview
17
17
years of professional experience
Work History
Operations Executive
Dnata Singapore Pte Ltd.
02.2024 - Current
- Forecasted business needs accurately, allowing for appropriate resource allocation and staffing decisions.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Ensured compliance with industry regulations through diligent oversight of all aspects of operations management.
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Duty Manager (SQ Hub Ops, Cargo Services)
SATS Ltd
06.2022 - 02.2024
- Oversee acceptance of local cargo.
- Manage cargo ramp operations to ensure timely release of units to bay.
- Observe daily warehouse operations & timely movements of Cargo ULD.
- Ensure airline & partners SLA are duly met.
- Command and control a team of Warehouse Checkers & Operation Assistants.
- Engaging with staffs to garner feedbacks & promote a safe workplace culture.
- Review staffs punctuality & performance, and conduct annual appraisals.
- Audit work area, practices and PPE for compliance with established safety standards.
- Inspecting air-worthiness of containers & pallets.
- Mitigating risk of Dangerous Goods Handling, compliance with IATA & ICAO legislative regulations.
- Monitor & upkeep the serviceability of warehouse equipments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Daily huddle meeting with SIA & SATS Cargo.
- member of ISO9001:2015 Internal Audit Team
- Report to Head of SATS Cargo Services.
Ground Commander (Apron-Ramp / Control Centre)
SATS Ltd.
12.2020 - 05.2022
- Supervise Safety of Apron movements & activities within ERA.
- Inspection air-worthiness of containers & pallets.
- Mitigating risk of Dangerous Goods Handling, compliance with IATA & ICAO legislative regulations.
- Cross-checking NOTOC with DLS & Loading Instructions before presenting to Captain-In-Command.
- Critical thinking & Situational Handling for Local standby, Ramp Turn-Back / Air Turn-Back, Aircraft Changes & delayed flights.
- Command & Control of Ramp Loading Team, to meet on-time departure.
- Conduct pre-flight & post-flight briefings.
- Inspection Safety & Serviceability of Ground Services Equipment.
- Ensure Safety & Security of cargo loading pre-flight.
- Enacting ICAO annex 17.
- Establish communications with various departments, business units and stakeholders, pertaining discrepancies or safety violations.
- Submission of Flight reports to SATS Integrated Operations Command.
Transit Handling Liaison Officer (THA)
SATS Ltd.
06.2020 - 11.2020
- Rostering & allotting annual leave of THA officers.
- Managing escorts for Through-Transit Passengers.
- Solve any irregularities of travel documents.
- Ensure Covid-19 Safety & Social Distancing measures are observed.
- Provide customer service to Through-Transit Passengers.
- Boarding of Through-Transit Passengers.
- Assist Airport Hotels Booking & Rebooking for hotel guests.
Traffic Liaison Officer (Passenger Services)
SATS Ltd
01.2010 - 05.2020
- Supervise above-wing & turn-around activity (Cabin loading, Cleaning & Passenger boarding).
- Establish communications with various departments, business units & stakeholders.(Catering, AIC, Ramp, Tech-Crew,Cabin Crew & Engineering).
- Command & Control Departure Gate Team.
- Conduct Pre-flight & Post-flight briefings.
- Provide Exceptional Customer Service & service recovery. Attend to passengers' queries & requests.
- Ensure safety & security of cabin pre-flight.
- Enact ICAO annex 17.
- Critical thinking & Situational Handling for Local standby, Ramp Turn-Back / Air Turn-Back, Aircraft Changes & delayed flights.
- Year 2010 - Icelandic Volcanic Crisis Handling.
- Year 2017 - Crowd control of Terminal 2 Fire Incident.
Customer Services Officer (Passenger Services)
SATS Ltd.
12.2007 - 12.2009
- Backroom Officer - Opening & Closing of Flights, Catering of meals & Managing overbooked flights. Booking & rebooking of flights with airline's Star Alliance partners.
- Seat-Planning Officer - Pre-plan seating arrangements for passengers.
- Excess Baggage Officer - Receive & handle transactions for Excess Baggage Payments.
- Counter Roving / Interline Officer - Supervise Check-In Staff & Situational Handling at Check-in / Transfer Counters.
- Special Services Officer - Resource Planning & Rostering of Service Crew for passengers who require special assistance. Liaise with Airport clinics and hospitals for passengers who require medical attention.
- CIQ Officer - Establish communications with local Government Authorities (Customs, Immigration & Police Force) pertaining Detained Passengers & Deportees.
- Departure Gate Officer - Controlling Boarding Check-Point, Travel Document Checks, Provide Exceptional Customer Service & service recovery. Assist in enacting ICAO annex 17.
- Submission of departure reports to Duty Managers.
Customer Services Agent (Passenger Services)
SATS Ltd.
10.2006 - 11.2007
- Travel Document checks & issuing boarding passes for Singapore Airlines & Silk Air.
- Departure Handling. Accepting passengers at boarding gates.
- Arrival Handling. Welcoming passengers on arrival.
- Lounge agent for Malaysia Airlines' Golden Lounge (Defunct). Setting up buffets & ensure impeccable cleanliness of lounge.
- Provide excellent customer service.
Education
ISO9001 : Internal Auditor
Assure Safety
04.2023
Certificate in Human Factor For Ground Operations
IATA Training
Singapore06.2022
Certification in ULD Safety And Inspection
IATA Training
Singapore11.2021
Certification in Intermediate To Advance Excel
Intuition International (Apps Pte Ltd)
Singapore11.2021
Certification in Air Cargo Fundamentals
IATA Training
Singapore10.2021
Certification in MS Words, PowerPoint & Excel
Intuition International (Apps Pte. Ltd)
Singapore10.2021
Certification in Aircraft Weight & Balance
IATA Training
Singapore07.2019
Diploma in Electronics Engineering
Temasek Polytechnic
Singapore01.2004
Skills
- Rostering & Resource/Service Planning
- Microsoft Office
- Dangerous Goods Regulation Category 6
- Reservation, Booking & Rebooking
- Warehouse Management
- ISO9001:2015 Internal Auditor
- Apron Safety & Inspection
- Aircraft Weight & Balance
- Mitigating risk
- Leadership & Supervisory
- Excellent Communication Skills
- Customer negotiation
Accomplishments
- SIA-SATS Q3 Year 2020 Service Star.
- SATS PCEO Award 2020 : Safety Excellence.
- Extraordinary Service Team : Passion to Delight Q3&4 Yr 2018
- CHANGI Extra Mile Outstanding Staff Award Q2 April-June 2017
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Javanese
Intermediate (B1)
Timeline
Operations Executive
Dnata Singapore Pte Ltd.
02.2024 - Current
Duty Manager (SQ Hub Ops, Cargo Services)
SATS Ltd
06.2022 - 02.2024
Ground Commander (Apron-Ramp / Control Centre)
SATS Ltd.
12.2020 - 05.2022
Transit Handling Liaison Officer (THA)
SATS Ltd.
06.2020 - 11.2020
Traffic Liaison Officer (Passenger Services)
SATS Ltd
01.2010 - 05.2020
Customer Services Officer (Passenger Services)
SATS Ltd.
12.2007 - 12.2009
Customer Services Agent (Passenger Services)
SATS Ltd.
10.2006 - 11.2007
ISO9001 : Internal Auditor
Assure Safety
Certificate in Human Factor For Ground Operations
IATA Training
Certification in ULD Safety And Inspection
IATA Training
Certification in Intermediate To Advance Excel
Intuition International (Apps Pte Ltd)
Certification in Air Cargo Fundamentals
IATA Training
Certification in MS Words, PowerPoint & Excel
Intuition International (Apps Pte. Ltd)
Certification in Aircraft Weight & Balance
IATA Training
Diploma in Electronics Engineering
Temasek Polytechnic
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