Khairi Rohizad

• Prepare and maintain standard hardware specifications and standard operating environment (SOE) specifications and images.
• Coordinate and manage all Third Parties that provide maintenance-related support for Hardware and Software used in conjunction with the Services.
• Perform changes following Change Management procedures and scheduling same to minimize disruption to customer business.
• Coordinate the scheduling and dispatching of technician(s), including Third Party Vendors, for in-scope support services and locations.
• Provide interactive support to walk-in cases at two corporate office locations. The resource would be free to attend Field Service calls at other customer operating locations, leaving this Home Base unattended.
• Provide onsite assistance and support when required.
• Maintain Asset Inventory Listing and updating of Asset including affix Asset Tag.
• Provide support for all in-scope desktop software.
• Provide remote or onsite support for SOE, desktop, laptop, and peripheral device support requests that the Level 1 Service Desk cannot resolve.

TikTok Legal Compliance | Policy Enforcement | Content Audit |

• Responsible for the content safety of short video products, ensuring their legal compliance
• Responsible for the content safety of short video products, ensuring their legal compliance.
• Responsible for developing, maintaining, and implementing Community Content Security Standard.
• Engaging in the improvement and operation strategies of the Content Management System.
• Coordinating with supervising departments to timely deal with contents violating our community regulations, and to update operation standards.

• Offered troubleshooting of connectivity issues across networks such as Wi-Fi and RFID
• Used ticketing systems to manage and process support actions and requests.
• Installed and configured operating systems and applications.
• Helped streamline repair processes and update procedures for support action consistency.
• Configured and tested new software and hardware.
• Created user accounts and assigned permissions.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed, configured and maintained computer systems and network connections.

• Met with customers to discuss service needs and offer available solutions.
• Satisfy my users/customers by providing sincere advice and quality services to meet their sport needs and build my sports family of products while maintaining an appealing layout to attract users/customers to return
• Maintain a fast moving store by ensuring our users/customers can access and checkout our products seamlessly and efficiently.
• Ensure the availability of products through the reliability of my stock and efficient reception of goods and assure the safety of my teammates and users/customers at my work place
• Take initiative for my training and development and share my passion sport (Fishing) and positive energy with my users/customers locally.
• Build a local sports project to manage and grow the market share for my sport.
• Recruit and develop my team based on my project in line with Decathlon's values (Responsibility and Vitality).
• With each team member, I draw up and follow up an annual activity report, and a development plan (eg. Individual Training Program, instructor-ship, organisation of commercial operations, etc.)
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

• Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.
• Built and provided basic end-user troubleshooting and desktop support on Windows.
• Performed tests of functionality, security and performance of different workstations and devices.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.

• Assist Technician on offline-testing: -Particle Check, - PTM(scratch test), - Visage(side check) - Rear side check(back check) Minor troubleshooting and preventive maintenance on MSEM and YSEM tools.
• Doing Image Calibration and FOV Calibration.
• Assist in Wafer Recovery Data Entry, Data Purging & Back-up Data Quality Checks and Assessment on Wafers Experiences
• Proven to have initiative and ability to work with minimal supervision or no supervision.
• Problem solver and able to suggest solutions to problems.
• Performed periodic testing of all networks and systems.
• Installed, configured and tested equipment on specialized platforms.
• Tested and checked performance of hardware and software programs.