KHAI LUAN ONG
ASSISTANT RETAIL MANAGER
Ipoh,IPOH
Summary
A collaborative Assistant Retail Manager with solid experience monitoring and facilitating production and retail processes. Skilled in leading and mentoring team members to achieve sales goals.
Consistently commended for delivering customer satisfaction, retention, and loyalty. Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Assistants Retail Manager
Loreal Luxe, Lancome
08.2024 - Current
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in store.
Senior Sales Executive
Loreal Luxe, Lancome
01.2015 - Current
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
Retail Supervisor
Loreal Luxe, Lancome
05.2011 - Current
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
Education
High School Diploma -
Institut Loyal I.T.A
Malaysia 01.2001 - 01.2003
Skills
Sales Development
Sales Forecasting
Client Relationship Management
Product Promotions
Data Analysis
Sales Presentations
Promotional planning
Competitive Analysis
Sales Planning
Sales strategy
Upselling strategies
Timeline
Assistants Retail Manager
Loreal Luxe, Lancome
08.2024 - Current
Senior Sales Executive
Loreal Luxe, Lancome
01.2015 - Current
Retail Supervisor
Loreal Luxe, Lancome
05.2011 - Current
High School Diploma -
Institut Loyal I.T.A
01.2001 - 01.2003
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