Khai Hoe Ng
Singapore
Summary
Participate in pre and post sales evaluation/demo to meet customer's requirement. Ability to work under pressure, self-motivation and decision making. Willingness to learn from new products & willing to travel if necessary. High-performing professional with extensive experience improving manufacturing systems. Skilled in reviewing technical specifications, creating manufacturing instructions and developing tools. Strong analytical skills and committed to improving efficiency and effectiveness. Reason of leaving: To gain more experience and looking for better career prospect, growth and work opportunities. Where I can develop and expand management skill.
Overview
11
11
years of professional experience
Work History
Technical Support Engineer SEA
American Tec
09.2023 - Current
- Develop business plans and objectives; pro-actively engage in business development activities, lead and motivate an effective working team, improve and achieve performance targets and business growth.
- To provide 1st line service support to key account customers to achieve quick
resolution of operation issues. - To perform standby duty to make available 24 hours support via a hotline to satisfy customer’s needs.
- To conduct site survey at customers’ place to ensure adequate preparation prior to machine installation.
- To perform machine installation in a timely and smooth manner to meet the user’s requirements.
- To perform babysitting in pre-sales machine evaluation project to meet customer’s requirements.
- To raise nonconformance & issues tracker report as when necessary and to follow up the issues until it is closed.
- To ensure that all job sheets are clearly completed and endorsed by customer before submission.
- To be involved in and enforce quality practices at all times.
- Develop and execute continuous improvements, initiatives and manage KPI.
- Establish and maintain excellent relations with suppliers, customers and business partners.
- Provide technical support/ Application support for all territory.
- Provide Training for all customer.
Process Engineer II
UTAC Manufacturing
01.2023 - 09.2023
- Developed and implemented process improvements to reduce costs and increase efficiency in production
- Conducted root cause analysis to identify, prioritize and eliminate process losses
- Reviewed processes, identifying areas requiring improvement
- Review ABN cases reported by production
- Provide risk assessment and bracketing of lots
- Conduct abnormality analysis to ensure defect rate is within acceptable level
- Investigate and resolve ABN issue to avoid process yield fluctuation
- Evaluate and conduct yield improvement measures
- Present finding and recommendation to team lead for approval and implementation
- Monitor process performance data to establish good control parameters
- Investigate root causes of process failures
- Enforce compliance of safety and good manufacturing practices and processes in production areas
- Carry out and evaluate new process / material introduction in the context of process improvement and cost reduction
- Evaluate the feasibility of process improvement activities.
Application & Service Engineer
Nordson Advanced Technology
08.2019 - 01.2023
- Responsible for servicing, troubleshooting, inspection, and preventive maintenance start-up of dispenser machine
- Writing technical and service report, recording any customer complaints and escalate/forward to the responsible department
- Support of the customer staff regarding technical and process problem
- Experienced in reading technical data sheet, schematics diagrams
- Able to travel and attend to customer independently
- Able to conduct training for customer and distributor
- Support customer request on spare part clarification and findings, provide quotation
- Able to perform both software and hardware upgrade to the machine/ Installation of modification when required
- Participate in regularly scheduled customer and internal meetings.
Senior Technician
Hitachi Asia
08.2013 - 08.2019
- Servicing, troubleshooting, commissioning of compressor
- Able to work independently
- Involve in schedule planning and job arrangement
- Provide frequent support and recommend customer type of service
- Commissioning and coaching skill
- Liaise with all customer and dealers after sales support
- Participate in regularly scheduled customer
- Able to travel and attend to customer independently.
Education
Diploma - Mechanical Engineering Technology
PSB Academy
01.2018
Nitec - Mechanical Engineering
ITE Macpherson
01.2011
Skills
- Microsoft Office Skills (Word, PowerPoint, Excel)
- Report Generation
- Training and Development
- Electrical Troubleshooting
- Mechanical Troubleshooting
- Problem Solving
- Service & Application (Technical Troubleshooting & Programming)
- SAP Knowledge/Experienced
- Teamwork
- Salesforce Experienced
- Equipment Repair
- Service Calls
- Organizational Skills
- Hardware Evaluations
- Application support
National Service
ST- Security Trooper (Combat)
Personal Information
Notice Period: 1 Month
Timeline
Technical Support Engineer SEA
American Tec
09.2023 - Current
Process Engineer II
UTAC Manufacturing
01.2023 - 09.2023
Application & Service Engineer
Nordson Advanced Technology
08.2019 - 01.2023
Senior Technician
Hitachi Asia
08.2013 - 08.2019
Diploma - Mechanical Engineering Technology
PSB Academy
Nitec - Mechanical Engineering
ITE Macpherson
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