K G. Padma Priya
Ambattur
Summary
Seeking a challenging environment to harness the potential and enhance the knowledge.
Overview
21
21
years of professional experience
Work History
Assistant Manager -SEA EXPORT Service
DSV AIR & SEA PVT LTD
09.2020 - Current
- Key player for Sea Export Product
- Assisting Sea Export Manager for Overall operation related to Sea Export
- Responsible to maintaining accurate profitability per month (Revenue / Cost)
- Liaising with Subordinates and peers on daily basis in handling jobs as per criticality and follow up until done
- Maintain relationship with Shipping lines / Handling Agents / Overseas offices etc
- Ensure that all job files are closed once execution is complete within the allotted time frame
- Maintaining DSR on daily basis for ready reference
- Follow up on daily job during day start and completion per deadline, job planning for complete day
- Ensuring clear communication to all related parties for shipments specifically for critical ones
- Ensuring all documents are sent to all related parties once the shipment is On-board
- Overseas billing for DDU/DDP & Local customers to be closed within week after shipment arrival
- Responsible for payment follow up / collection for credit customer for nomination shipments
- Responsible to make sure documents are not getting released without 100% payment for Cash Customer, any TDS deduction must be on letter head from customer to maintain proper accounting / future follow up
- Ensure to follow company procedures and policies in terms of document handling / secrecy / accounts etc
- Providing quality / high level of service to all customers irrespective of volume / revenue
- Problem solving with own experience and/or approaching manager with solutions
- Identify future problems based on current situation and take proactive action
- Approaching existing customer for their other business irrespective of mode of shipment
- Extending assistance to customer service on business which handed by them
- Respond to overseas / local queries for DDU/DDP shipments and other rate requests
- Decision authority as delegated by the Manager Sea freight, in-accordance with DSV regulations
Assistant Manager - Customer Service
Cargocare logistics (India) Pvt ltd
05.2017 - 07.2020
- Co-ordinating with all Major shipping Lines for Contract rates and Special rates
- Placing the booking and follow up for the space and sending confirmation to the clients
- Follow up on form-13 and VGM details from the customer and arranging the same from the carriers thru online or ODEX
- Co-ordinating for all BL instructions, update the same for both customers and carrier
- Filing of AMS for all US shipments
- Preparing invoice for all shipments on based
- Carrier invoice
- Releasing BL for all customers that include both local and outstation customers
- Getting Air rates from IATA AGENT for Air inquiries and quoting to the customers directly
- Preparing DSR report for daily sales Activity
- Arranging Monthly meeting with all shipping Lines for Contract rates especially for US sector
Senior Customer service executive (Imports & exports)
TRANS ASIAN SHIPPING SERVICES (P) LTD
01.2008 - 02.2017
- Interact with customers to provide information in response to enquiries
- Ensure to handle issues until it is resolved
- In exceptional cases, involve the branch head
- Update customers on schedules, loading confirmation, transshipment, connections, routings and rollovers
- No false promise
- Updating SRR & quotation brought by sales
- Co-ordinate with the Operations Department for issuance of plot permission & Form 13
- Follow up with the customers to ensure delivery status of shipment
- Follow up on LCL shipments for both Sea and Air from the existing customers
- Being a WCA Member getting rates for the new inquiries from the agents for both AIR/ SEA inquiries
- Sending Pre-alert to the agents and follow up on the same
- Continuous follow-up with the transshipment location on connection for rolled over containers
- Co-ordinate with the Sales Executives for regular follow-up for pending shipments
- Liaise with the Feeder operators, POD, transshipment ports for DG cargo approval
- Update systems regularly
- Updating BM on daily business (sales) activities
- Prepare marketing reports on market position, opportunities if required
- Update customers on long-term vessel schedules on port pair wise
- Coordinate with all departments i.e
- Operations, documentation, accounts etc
- For success at work
Customer Service Executive (Imports & Exports)
HINDUSTAN CARGO (P) LTD.
05.2004 - 12.2007
- Company Overview: (FREIGHT FORWARDING)
- Leading the consolidation & Administration department
- Having good rap over with AAI, Shipping companies and Airlines
- Interacting/Coordinating with customers / overseas agents and preparing customers invoice (CAN) and remittance to the overseas agents
- Handling Local petty cash vouchers
- Handling rate negotiation with Airlines and Shipping lines
- Filing the Manifest through ICEGATE in Air Imports
- Coordination with airport peoples in collecting the documents and delivery order from airlines
- Coordinate with all departments i.e
- Operations, documentation, accounts etc
- For success at work
- (FREIGHT FORWARDING)
Education
B.Com -
Bakthavasalam Memorial College for Women
HDCA - Honors diploma in computer application
Computer Software College
Skills
- Customer service
- Sales calls
- Key account management
- Export process
- Import process
- Problem Solving
- Team Player
- Communication skills
Languages
Tamil
English
Telugu
Malayalam
Roles And Responsibilities
DSV AIR & SEA PVT LTD, Assisting Sea Export Manager for Overall operation related to Sea Export, Responsible to maintaining accurate profitability per month (Revenue / Cost), Liaising with Subordinates and peers on daily basis in handling jobs as per criticality and follow up until done., Maintain relationship with Shipping lines / Handling Agents / Overseas offices etc., Ensure that all job files are closed once execution is complete within the allotted time frame, Cargocare logistics India Pvt ltd, Co-ordinating with all Major shipping Lines for Contract rates and Special rates., Placing the booking and follow up for the space and sending confirmation to the clients., Follow up on form-13 and VGM details from the customer and arranging the same from the carriers thru online or ODEX., Co-ordinating for all BL instructions, update the same for both customers and carrier., Filing of AMS for all US shipments., Preparing invoice for all shipments on based on carrier invoice., Releasing BL for all customers that include both local and outstation customers., Getting Air rates from IATA AGENT for Air inquiries and quoting to the customers directly., Preparing DSR report for daily sales Activity., Arranging Monthly meeting with all shipping Lines for Contract rates especially for US sector., Trans Asian Shipping Services Pvt ltd, Interact with customers to provide information in response to enquiries., Ensure to handle issues until it is resolved. In exceptional cases, involve the branch head., Update customers on schedules, loading confirmation, transshipment, connections, routings and rollovers., No false promise., Updating SRR & quotation brought by sales., Co-ordinate with the Operations Department for issuance of plot permission & Form 13., Follow up with the customers to ensure delivery status of shipment., Follow up on LCL shipments for both Sea and Air from the existing customers., Being a WCA Member getting rates for the new inquiries from the agents for both AIR/ SEA inquiries., Sending Pre-alert to the agents and follow up on the same., Continuous follow-up with the transshipment location on connection for rolled over containers., Co-ordinate with the Sales Executives for regular follow-up for pending shipments., Liaise with the Feeder operators, POD, transshipment ports for DG cargo approval., Update systems regularly., Updating BM on daily business (sales) activities., Prepare marketing reports on market position, opportunities if required., Update customers on long-term vessel schedules on port pair wise., Coordinate with all departments i.e. Operations, documentation, accounts etc. for success at work., Hindustan cargo Limited, Leading the consolidation & Administration department., Having good rap over with AAI, Shipping companies and Airlines., Interacting/Coordinating with customers / overseas agents and preparing customers invoice (CAN) and remittance to the overseas agents., Handling Local petty cash vouchers., Handling rate negotiation with Airlines and Shipping lines., Filing the Manifest through ICEGATE in Air Imports., Coordination with airport peoples in collecting the documents and delivery order from airlines., Coordinate with all departments i.e. Operations, documentation, accounts etc. for success at work.
Experience Profile
- M/s. DSV AIR & SEA PVT LTD, Assistant Manager - SEA EXPORT Service, 09/01/20, Present
- M/s. Cargocare logistics (India) Pvt ltd, Assistant Manager - Customer Service, 05/01/17, 07/31/20
- M/s. TRANS ASIAN SHIPPING SERVICES (P) LTD, Senior Customer service executive (Imports & exports), 01/01/08, 02/28/17
- M/s. HINDUSTAN CARGO (P) LTD., Customer Service Executive (Imports & Exports), 05/01/04, 12/31/07
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Personal Information
- Husband's Name: T. Dhanasekar
- Date of Birth: 04/16/81
Timeline
Assistant Manager -SEA EXPORT Service
DSV AIR & SEA PVT LTD
09.2020 - Current
Assistant Manager - Customer Service
Cargocare logistics (India) Pvt ltd
05.2017 - 07.2020
Senior Customer service executive (Imports & exports)
TRANS ASIAN SHIPPING SERVICES (P) LTD
01.2008 - 02.2017
Customer Service Executive (Imports & Exports)
HINDUSTAN CARGO (P) LTD.
05.2004 - 12.2007
HDCA - Honors diploma in computer application
Computer Software College
B.Com -
Bakthavasalam Memorial College for Women
Similar Profiles
Dhaval A DandDhaval A Dand
Deputy Manager – Export & Import (Western Region Pricing) at DSV Air & Sea Pvt. Ltd.Deputy Manager – Export & Import (Western Region Pricing) at DSV Air & Sea Pvt. Ltd.
M. SusilaM. Susila
Senior Air Export Executive at DSV Air & Sea Pvt LtdSenior Air Export Executive at DSV Air & Sea Pvt Ltd
BONDILI NISHA TAKURBONDILI NISHA TAKUR
Asst. Manager/Customer Service (AIR FREIGHT & OCEAN FREIGHT) at DSV AIR & SEA PVT. LTD.Asst. Manager/Customer Service (AIR FREIGHT & OCEAN FREIGHT) at DSV AIR & SEA PVT. LTD.